exclude customer images under the email signature

[Michael Woong]

Is that possible to excluded those media logo when customers response or submit a request?

[Alex Koxaras _Relational_ · Accepted solution]

Hi @Michael Woong 

Currently it's not possible, since the JSM handler will take the body of the email and place them on the description. An all images will be placed as attachments. There is an open request to remove completely the signature of the emails when parsing them.