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exclude customer images under the email signature

Is that possible to excluded those media logo when customers response or submit a request?

1 answer

1 accepted

3 votes
Answer accepted
Alex Koxaras Community Leader Nov 10, 2021

Hi @Michael Woong 

Currently it's not possible, since the JSM handler will take the body of the email and place them on the description. An all images will be placed as attachments. There is an open request to remove completely the signature of the emails when parsing them.

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