Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal


  • Give kudos
  • Received
  • Given


  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

especially a name for support answers

when customers receive replies from us, our real names are displayed. We want to avoid that.

Is it possible to simply store e.g. "Support" as a general name so that the customer no longer sees a direct contact person from us in his e-mail?

Thank you for help !

2 answers

@Kerstin ElsnerOne thing you could do is to go to and change your name there to "Support".

@marc -Collabello--Phase Locked-  Thank you, but I want to change this name only for use in JIRA SERVICE MANAGEMENT to answer to the customer. In our own JIRA CORE Projekt I will show my real name.

0 votes
Daniel Ebers Community Leader Feb 27, 2021

Hi @Kerstin Elsner

there is a Suggestion open with Atlassian which you could vote for signalizing that the request is of significance for your team also:

The requirement like yours is repeating here in Community every now and then.
Apart from voting for the Suggestion or changing the name (as already mentioned in this thread) there are not much alternatives from the looks.


Suggest an answer

Log in or Sign up to answer
Site Admin
Community showcase
Published in Jira Service Management

Why upgrade to Jira Service Management Premium?

We often have questions from folks using Jira Service Management about the benefits to using Premium. Check out this video to learn how you can unlock even more value in our Premium plan.  &nb...

189 views 1 6
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you