when customers receive replies from us, our real names are displayed. We want to avoid that.
Is it possible to simply store e.g. "Support" as a general name so that the customer no longer sees a direct contact person from us in his e-mail?
Thank you for help !
there is a Suggestion open with Atlassian which you could vote for signalizing that the request is of significance for your team also:
The requirement like yours is repeating here in Community every now and then.
Apart from voting for the Suggestion or changing the name (as already mentioned in this thread) there are not much alternatives from the looks.
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