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error in domain verification

kwlwski I'm New Here Jun 13, 2021

hi, what i should configure in my domain records to solve this errors?

 

DKIM the following records are missing s1._domainkey.albatross.com.pl, s2._domainkey.albatross.com.pl from the configuration.

s1._domainkey.albatross.com.pls2._domainkey.albatross.com.pl

SPF entry _spf.atlassian.net is missing from configuration

1 answer

0 votes
Olga Videc Community Leader Jun 14, 2021

Hello @kwlwski 

Looks like it's not configured properly.

Here is documentation how to configure properly

https://support.atlassian.com/jira-cloud-administration/docs/configure-jira-cloud-to-send-emails-on-behalf-of-your-domain/

Solution explained by Angélica L. Atlassian team

https://community.atlassian.com/t5/Jira-Service-Management/dkim-failed/qaq-p/1359374

This is from this documentation 

By Angélica

" Please, follow the steps 

1. Configure your domain in your Atlassian Account

For Jira to send email notifications from your own domain, you'll need to prove ownership of the domain. In order to verify yours please access this article.

2. Configure your domain's SPF records

v=spf1 include:_spf.atlassian.net ~all

3. Configure your domain's DKIM records

s1._domainkey IN CNAME s1._domainkey.atlassian.net.

s2._domainkey IN CNAME s2._domainkey.atlassian.net.

4. Validate that SPF and DKIM configurations are correct

Use https://domain-check.atlassian.com tool to verify that everything has been configured correctly. "

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