we are still in a testing phase.
We created a project Triage and other dedicated projects for each of our applications ( with dedicated teams) We need to receive all email requests on triage mail box. all issuer are manually moved to the dedicated project , we send replies from this project . When the customer replied to this last email we don't receive the answer on the project. seems that the email address is not the project one but the same address than the triage project?
Part of dispatching team also work for specific project and we need that our customers receive emails from the project email box not the user Jira one. is it feasible ?
Thanks and Cheers from France
Welcome to the community. I want to make sure I understand this. You have a multiple service desks (projects). Service Desk A receives all issues to be triaged. The issues that come into Service Desk A are then moved to Service Desk B, Service Desk C or Service Desk D to be worked and closed out. If a customer responds to an issue after it is moved to Service Desk B from Service Desk A the response never comes through. Is that correct?
Can you confirm that email channels are setup on all the service desks?
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