Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

email notification of calls

good Morning,

I'm having problems with my account, that when the customer opens a request for a new ticket, my team is not receiving email notification.

the following error that presents me when I try to change the email: The domain claim could not be verified because you are not an organization administrator. DKIM validation failed for this domain.

Does anyone know what can be and could help me?

Att.

2 answers

2 accepted

1 vote
Answer accepted

Hello Gustavo,

Thank you for reaching out to Community!

Once you verify the domain as Nic mentioned, please, follow the steps from the documentation below to configure DKIM and SPF records:

After that, you will be able to change the project email address, so customers and users will receive notifications from the custom domain.

Kind regards,
Angélica

Thank you Angelica,

After configuring the settings successfully I will follow the steps you instructed me.

Att.

1 vote
Answer accepted

You'll need to get the domain verified, see https://confluence.atlassian.com/cloud/verify-a-domain-for-your-organization-873871234.html

Once verified, you should be able to change the email.

Thanks for the return Nic.

I checked the documents you sent me, but I'm still having trouble registering my Gsuite domain.

Was there any way I could contact you by email for further clarification?

I have had this problem for more than months and my company still does not receive notification when a ticket is opened.

I thank you for your attention.

Att.

Hi Gustavo,

For GSuite, you can follow the steps of this documentation:

Regarding the Issue Created notification, by default, it’s set to send a notification to All Watchers, Current Assignee, and Reporter.

For you and your team to start receiving these notifications, it’s necessary to modify the recipients. 

Next-gen project:

Go to Project settings > Notifications > Internal notifications. On this page, click on … > Edit for Request created. 

Screen Shot 2021-02-10 at 10.29.27.png

Classic project:

Go to Project settings > Notifications > Actions > Edit notifications. Then, click on Add for Issue Created (System). 

Classic projects have more options, so you can add a specific group or user.

Screen Shot 2021-02-10 at 10.32.16.png

Hope this helps!

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
FREE
PERMISSIONS LEVEL
Site Admin
TAGS
Community showcase
Published in Jira Service Management

Submit your Jira Service Management use case and win!

Hi everyone - in case you haven’t heard, we’re hosting the show of the century on November 10th: High Velocity: ITSM World Tour.     This virtual, concert-themed experience...

272 views 1 9
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you