Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal

Recognition

  • Give kudos
  • Received
  • Given

Leaderboard

  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

email notification not received by the reporter when issue is resolved

The reporter of the issue does not recieve email notification when issue resolution is marked as done,

2 answers

0 votes
Fazila Ashraf Community Leader Mar 30, 2021

Hi @Pritam M 

By reporter, do you mean a user who is a customer and doesnt have the product license?

Do check on the customer notification setting of the JSM project to troubleshoot.

I mean a reporter who has the product license.

0 votes

You propably need to get the reporter added to the notification scheme for the project (literally the reporter, not an individual)

You will need to check the workflow to see what event is fired by the "close issue" transition, so you can match it up in the notification scheme.

Image 1.png

 

 

The reporter is added as mentioned in the screen grab.

How to check this  - you will need to check the workflow to see what event is fired by the "close issue" transition, so you can match it up in the notification scheme.

Ok, and does the "close issue" transition fire the "issue resolved" event?

No, it does not.

That's the problem then - you've set it up for the reporter to be emailed when "issue resolved" is fired, but you're not firing it in the transition.

Change the transition so it fires the "issue resolved" event.

Like Fazila Ashraf likes this

 

 

I have added this.. but it still does not work

I think we'll need to see the configuration you've set up

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Jira Service Management

Announcing Mindville Insight is now part of Jira Service Management!

Hello Community! We’re excited to announce that Mindville Insight’s asset and configuration management capabilities will now be integrated into Jira Service Management Premium and Enterprise plan...

643 views 9 14
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you