email notification not received by the reporter when issue is resolved

Pritam M March 30, 2021

The reporter of the issue does not recieve email notification when issue resolution is marked as done,

2 answers

0 votes
Nic Brough -Adaptavist-
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 30, 2021

You propably need to get the reporter added to the notification scheme for the project (literally the reporter, not an individual)

You will need to check the workflow to see what event is fired by the "close issue" transition, so you can match it up in the notification scheme.

Pritam M March 30, 2021

Image 1.png

 

 

The reporter is added as mentioned in the screen grab.

How to check this  - you will need to check the workflow to see what event is fired by the "close issue" transition, so you can match it up in the notification scheme.

Nic Brough -Adaptavist-
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 30, 2021

Ok, and does the "close issue" transition fire the "issue resolved" event?

Pritam M March 30, 2021

No, it does not.

Nic Brough -Adaptavist-
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 30, 2021

That's the problem then - you've set it up for the reporter to be emailed when "issue resolved" is fired, but you're not firing it in the transition.

Change the transition so it fires the "issue resolved" event.

Like Fazila Ashraf likes this
Pritam M April 1, 2021

 

 

I have added this.. but it still does not work

Nic Brough -Adaptavist-
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
April 1, 2021

I think we'll need to see the configuration you've set up

Pritam M May 3, 2021

Hey Nic..

 

Apologies for the delay in responding. We were trying to fix this issue by ourselves.

When can we have a look at our configuration ?

Thanks for your assistance in advance.

pranav May 11, 2021

@Nic Brough -Adaptavist- @Fazila Ashraf 

Hi,

This is Pranav Jain.

We have tried all the possible solution from our end but couldn't succeed.

Can we please schedule a call today/ tomorrow and get this resolved by 13th May'21.

 

Regards,

Pranav Jain

Nic Brough -Adaptavist-
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
May 11, 2021

You won't get that.  Atlassian support doesn't do that without going through all the debugging you can via the support request, and, we're not Atlassian support.

If you could show us your configuration, we might be able to help.  Start with screenshots of the permission scheme for the project and the "post functions" display on the "close issue" transition in the workflow for the issue 

0 votes
Fazila Ashraf
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 30, 2021

Hi @Pritam M 

By reporter, do you mean a user who is a customer and doesnt have the product license?

Do check on the customer notification setting of the JSM project to troubleshoot.

Pritam M March 30, 2021

I mean a reporter who has the product license.

Suggest an answer

Log in or Sign up to answer
TAGS
AUG Leaders

Atlassian Community Events