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email notification not received by the reporter when issue is resolved

The reporter of the issue does not recieve email notification when issue resolution is marked as done,

2 answers

0 votes

You propably need to get the reporter added to the notification scheme for the project (literally the reporter, not an individual)

You will need to check the workflow to see what event is fired by the "close issue" transition, so you can match it up in the notification scheme.

Image 1.png

 

 

The reporter is added as mentioned in the screen grab.

How to check this  - you will need to check the workflow to see what event is fired by the "close issue" transition, so you can match it up in the notification scheme.

Ok, and does the "close issue" transition fire the "issue resolved" event?

No, it does not.

That's the problem then - you've set it up for the reporter to be emailed when "issue resolved" is fired, but you're not firing it in the transition.

Change the transition so it fires the "issue resolved" event.

Like Fazila Ashraf likes this

 

 

I have added this.. but it still does not work

I think we'll need to see the configuration you've set up

Hey Nic..

 

Apologies for the delay in responding. We were trying to fix this issue by ourselves.

When can we have a look at our configuration ?

Thanks for your assistance in advance.

@Nic Brough _Adaptavist_ @Fazila Ashraf 

Hi,

This is Pranav Jain.

We have tried all the possible solution from our end but couldn't succeed.

Can we please schedule a call today/ tomorrow and get this resolved by 13th May'21.

 

Regards,

Pranav Jain

You won't get that.  Atlassian support doesn't do that without going through all the debugging you can via the support request, and, we're not Atlassian support.

If you could show us your configuration, we might be able to help.  Start with screenshots of the permission scheme for the project and the "post functions" display on the "close issue" transition in the workflow for the issue 

0 votes
Fazila Ashraf Community Leader Mar 30, 2021

Hi @Pritam M 

By reporter, do you mean a user who is a customer and doesnt have the product license?

Do check on the customer notification setting of the JSM project to troubleshoot.

I mean a reporter who has the product license.

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