eMail Notifications

Myles Boyd
Contributor
August 15, 2024

I am new to JSM and my first project is migrating one of our internal departments.

Setting up email notification for when an issue is created, the only variable I can see for the name of the recipient is ${recipient.name}.

 

How do I do just the first name?

Saying Hi Poe Dameron  is not really the customer service touch.

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John Funk
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
August 15, 2024

Hi Myles,

You can try:

{{issue.reporter.displayName.split(" ").first}}

Myles Boyd
Contributor
August 15, 2024

Spot on  thank you.

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