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'default event user' selection

Our version is JIRA 7.5.0

I'd like to update the "default event user" in Service Desk->Project Settings->Automation->Change default event user. When I click on 'Change default event user', there is a short list of users, but the user I'd like to select is not selectable, a service account set up specifically for this role. The desired user has several admin level permissions. The available users to choose are NOT the desired choice. How or where are users added to be visible in the selectable list for: 

default event user


Any help is appreciated. Let me know what info I may provide to help answer the question.




Hugh Gee

5 answers

In my case, I couldn't see any other users listed to choose from, even though many other users had the proper permissions and 'should' have been seen on a list of available users.  

You actually have to type the user name into the dropdown box and you'll then be able to select the user if they have the correct permissions.


Default Automation User.png

Trevan, what permissions does 'JSD Automation' have in your permission scheme? I can't seem to work out how to display JSD Automation (or similar) in the drop down list as you have shown.

@Paul Cudina, I believe our JSD Automation user has Jira-administrator permissions (need to verify that to be sure), but at the very least it has Agent (Service Desk Team) permissions. 

Agents cannot administer this project but based on the permission scheme on this particular project, they can:

  • Browse projects
  • Service Desk Agent
  • View Read-Only Workflow
  • Issues: All issue permissions
  • Manage Watchers
  • View Voters and Watchers
  • All comment permissions
  • All attachment permissions
  • Most time tracking permissions
  • Work on Issues

When you start typing into the field, does it show you a filtered list?  Typing into the field is the key that unlocks the list of available users, in my experience.

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Thanks Trevan :)  That did the trick for me.

Like Trevan Householder likes this

Typing into the field was the tip I needed :) It's a drop down field that looks as if you can't type in it. slightly deceiving.   Thanks @Trevan Householder  

Like # people like this

OMG spent so much time on it and all I need to do is typing something..... Thank you!!!!

THANKS!! Several minutes lost and it was just a typing field...

Like Trevan Householder likes this

Quite confusing! It looks like there are no other options when clicking on the arrow. But when you start to type, it does show more options. Pfieew.

Screenshot 2019-09-03 at 11.59.20.png

I have the same issue.

Thanks much, Lachlan. Have set up via Permissions Scheme the edit_issues and browse_projects permissions for the service account for automation. Great article. Am testing now to see how it goes-



0 votes
Lachlan G Atlassian Team Feb 25, 2018



You set those permissions up not on the user management page but on the Permission Schemes page.


- Jira Service Desk Team

0 votes
Lachlan G Atlassian Team Feb 22, 2018

Hi hg,


From what I can tell the user the only criteria for who can run automation rules is that they have the BROWSE_PROJECTS and EDIT_ISSUES permissions for the project.


Let me know if that helps.


- Jira Service Desk Team

Hi Lachlan, thanks much for weighing in. Where are those permissions assigned? What I see under user management seems to be able to assign permissions by adding users to groups or groups permissions to the user. It doesn't appear to be like the scheme for BROWSE_PROJECTS and EDIT_ISSUES. I'd like to make the "user" for the default event user to be a service account created called svc-AutoRules, full name is: service account rules automation address.



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