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deactivate Customer Portal

Dennis Baader
Dennis Baader
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August 12, 2024

Hi,

is it possible to disable the hole Customer Portal in a Service Project?

 

Much thanks in advance!

 

Regards,

Dennis

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Mikael Sandberg
Mikael Sandberg
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August 12, 2024

Hi @Dennis Baader,

Welcome to Atlassian Community!

Currently you can only hide the project as @Sreenivasaraju P pointed out. You other option would be to limit who have access to the project. But completely hide the project from the portal is not possible. After all, the portal is a central part of a JSM project, that is one of 4 ways a customer have access to it.

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Sreenivasaraju P
Sreenivasaraju P
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August 12, 2024

HI @Dennis Baader ,

 

Have you tried this 

https://support.atlassian.com/jira-service-management-cloud/docs/hide-portals-from-your-help-center/

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Dennis Baader
Dennis Baader
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August 12, 2024

Hi @Sreenivasaraju P ,

 

that will only the direct view, but will not disable the hole portal.

So if the user has a link or is getting the link in any way the access is given.

 

As shown in the service projekt, every portal is under "channels" but I don't see any option to disable that customer portal channel..?!

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