Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root


1 badge earned


Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!


Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.


Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!


Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

customers unable to see their own requests in customer portal

We have observed that few customers who are using JSM portal to raise the requests they are unable to see the requests raised by them. When customer click on Request button it is not loading the requests raised by respective user. Please look in to this issue and help us on priority.

1 answer

0 votes
Jack Brickey Community Leader Jul 28, 2022

Hi @ondotengineering ,

Can you verify that the issue has the Request type field appropriately filled in and that the Reporter is indeed the customer that opened the request?

Hi @Jack Brickey  Yes customer filled request type field properly and the reporter is exist in customers list. So far this issue observed for only few customers not for all.

Jack Brickey Community Leader Jul 28, 2022

For the suspect customer are they able to see any of their requests? Are you observing this firsthand or simply relying on what the customer is reporting? If the customer isn't seeing any of their requests I would closely inspect any filters they may have enabled in their request view. Next I would inspect what is unique about these customers. If only some requests are missing then I would look closely at the request types to understand if there's something odd there. Ultimately you may need to reach out to Atlassian support to assist here.

They are not able to see the requests raised by them. When they are clicking on  Request-->My Request option the page is not redirecting to the requests list. We have connected with customer and verified the issue and they didn't enabled any filters in request view. Any way raised support ticket for this issue.

Like Jack Brickey likes this

Hey @ondotengineering  I'm experiencing the same issue as a Jira Admin. Customer has the proper permission but cannot view his own open requests/Closed requests.Screenshot_1.png

See the opened ticketOpened ticket.png

Can anyone help?

Suggest an answer

Log in or Sign up to answer

Atlassian Community Events