Help. Topics on other reported issues do not help everything is included. Where else could the problem be? Why doesn't get customer satisfaction?
Hello @Paweł Podleśny,
Welcome to Atlassian Community!
After enabling customer satisfaction on the project, customers will receive the notification for resolved tickets.
The tickets must have a resolution for the csat survey to be triggered.
It's important that the customer notification "Request resolved" is also enabled.
Please, make sure that tickets have a valid request type, the satisfaction feature is enabled and customer notifications are enabled.
Regards,Angélica
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