i`m running a jira service desk portal - i`m trying to setup an organization - we have a customer that has 5 opertors and they need to share their portal tickets.
so i added them into an "organization" -
i set the permissions as follows :
but still - on the portal i cant see the organization tickets ... why??
This will indeed not work on the tickets already created (and for security you wouldn't want to).
By default when a ticket is created the customer has to decide whether he/she wants to share it with the organization they are in or if the ticket is private.
The old tickets were created before there was an organization so they will still be private.
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