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custom field filter on the portal side

Hi,

i would like to be able to search on the JSD portal, as a customer, based on a custom field value. is it possible out of the box? of not, any plugin reccommendation?

(for example a fieid called "my field" has value "hhh", when i search "hhh" in the portal, i want it to return that ticket. 

 

thanks

Ben

3 answers

1 accepted

Hello,

Our addon - Advanced Portal Reports - is about to get a new version, where customers will be able to filter by any field on the report, including custom fields. This should be released for Cloud until the end of the month and for Server until the end of the year.

Cheers,

Boyan

0 votes

Ben,

I haven't been able to find anything about that on the Atlassian marketplace.

Thanks,

Kian

0 votes

Hello @ben friedman,

Thank you for reaching out to Atlassian Community!

In the customer portal, customers can search for tickets that contain specific words on the summary only, it won't include results based on custom fields.

There are feature requests suggesting improvements for that:

Please, click on vote and watch to receive updates about the features.

Regards,
Angélica

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