Hello, has anyone done this, and if no, how would you go about doing this. I know this is a specific field type and adding this via string will just not work. I know that I would have to add this v...
Until last week, our customers were receiving acknowledgement emails when they raised a service request. All of a sudden customers have stopped receiving email acknowledgements for the service reques...
Hi, Is there a way to automatically share a request with a given user/group/organization when a request is created ? using a postfunction, script or plugin ? Thank you
Hi, I am using Jira Cloud. Is there a default location for backups. I have accidentally deleted few tickets and looking for backup to recreate/restore them. Thanks, Anu
Hi, I am new in Jira Service Management, We have several tickets in my queue for the same request, when one person send email and the another write above the same email Jira open other ticket ans s...
We defined an email in service management used sample customer emails to email to it when we reply using service management it goes to SPAM - on customer side
...ncoming mail > mail handlers, and changing 'create users' from false to true, although this does not seem to have fixed the issue. I would like responses from email addresses that do not have c...
Hi, I recently updated my JIRA to 8.15 and Jira Service Management to 4.15. After the update, the attachments in my issues are no longer accessible. The steps are: go to the attachments section of ...
Hi all, My company is checking Jira Service Management, and we need to have a single service desk for multiple "mini-companies". We don't want to use a project for each company because it turns into...
Hi, I am new in Jira Service Management, and I am trying to configure Jira SM with multiple projects but only one mail for receiving request, so, I used the same mailbox for all the projects. Someone...
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Hi guys, is there anyone who knows an easy way to compare two Jira Service Desk/Jira Serice Management versions. For example JSD 3.15 with JSM 4.15. A customer asked me to show him the differences...
So I was handed the reigns of Jira Admin. The group that gave me access can't seem to figure out what is missing. So they asked me to figure it out, therefore I am here. What did we miss? When tryin...
I need multiple projects. Project A,B,C,D,E A, B and C are setup with access only for customers who are added to project. Project D and E, I don’t want customers of the other projects to see these...
I'm not sure if I'm mixing terminology here but I'm not sure if this is a support feature or not. I run an MSP with a single client right now but with plans to expand soon. Is mixing multiple clien...
Hello, community! Does anyone know of a good way to create an internal software catalog and/or request portal? I've bounced around a few communities and haven't found much info on the subject matter...
Hello, I am trying to clone and link JIRA Service Desk Tickets that will allow me not to require more service desk licenses: 1. Customer submits a idea card 2. Idea Card is cloned ...
while send email creating ticket as well as pick regards name and include after tiltle
Hi All! I have this situation. there is a third party that will integrate with our jira service desk by using api rest the problem they have is that when they create the request, they...
Olá, boa tarde! Preciso de uma ajuda!!! Eu preciso possibilitar que nossos clientes reabram os chamados a partir do Portal de Contato. Essa transição de status deve ser feita a par...
We use Service Management (next gen) heavily. What we see repeatedly is that Resolved (date) is never set. The status is set to Done. History shows that as well. But a) the ti...
I know there are 22 open tickets against one of my customers, I can see this by filtering as follows: project in (VH) AND Organizations = "Customer Name" AND statusCategory != Done BUT, i...
Hi Team, We are creating issue from Email Handler, when it created in description I can see Thanks & regards Name of the person and where When Issues created, I need to capture ...
Hello! We want change the issue.key in the custom value, for example on value of Date when the TT was created. Is it possible in Cloud Jira Service Desk?
There are predefined series of data in Jira Service Management called 'Created' and 'Resolved' with a number of filters. I have a list of assignees as a filter. How does the data work as we are seein...
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