As an agent, we unable to see the description portion when you click the ticket.
It seems to me I cannot use the @-sign in order to find customer names and adress them about a comment in a request they aren't already watchers or participants to. Is there a setting to accomp...
Hi, I noticed today that the "description-field" of every issue is no longer displayed in our Jira Service Desk. In other words: The text, which the user enters when opening a ticket, is not displa...
Custom fields are hided automatically when adding fields in tabs .Earlier it is working fine but now no field even create issue fields are also not shown to agent.
Buenas, nos hemos dado cuenta de un problema que estamos teniendo. He creado una incidencia a través del portal, y sale de la siguiente manera: Pero cuando entro com...
Hi, may i know what happen to jira?? the detail suddenly when missing. while at customer side still able to view the details.
Good day we have recently moved to JIRA SM Cloud how do we move open, unassigned task raised by our customers to the bug queue? also we have recently moved to JIRA and would lik...
Hi Team, Can anyone tell me whether Jira Service Desk version 4.0.0 supports PostgreSQL version - 11.10? Because, the Instance Health check for Database Collation check is failing continuously...
Hi JIRA, I am currently testing the JIRA Cloud Service Management and we are planning to use it in substitute on our JIRA Local that is already expired. I would like to ask if we purchase...
I set up Jira/Slack integration just to play around with it and get used to it. It will likely go into production in the next few months. However, most of the company are on Macs (I'm on Windows) and...
A 3rd party is getting a ‘Forbidden (403) error when they try to connect to our Jira instance using the Jira API. They receive the following GET request: curl --request GET \ --url 'https://...
If I create a second Service deck project, but the same 5 agents are using both projects to manage requests, do I have to pay for additional licenses to cover for 1 agent working in 2 projects?
Hi I am doing a data cleanse and needs to find any records that have empty fields that have been updated after a specific date (this year - 2021) There are 5 fields and I need to filter any recor...
2020 was one wild ride of a year for all of us, especially for internal support teams. Many of us shifted from the norms of in-person meetings and support to video calls, Slack/Microsoft Teams messag...
We have an Opsgenie account created from having Jira Service Desk. We want to add SolarWinds as well but when I click on the link in the documentation, It tells me I do not have permission to view th...
We often have questions from folks using Jira Service Management about the benefits to using Premium. Check out this video to learn how you can unlock even more value in our Premium plan. &nb...
DEFAULT template failure email subscriptions to filters are failing for all users enterprise wide: in header is : #text('template.subscription.header.name' in body of email is Co...
Hi, suddenly notifications stopped working. I have read all the articles, tried all the resolutions that I am able to try on my own with no results. I'm currently not receiving any email when tick...
Hi Team hope doing all are good. My user requesting he need access to create a IMP (Implementation) tickets for client. Will you please explain detail what is imp ticket and how can I provide...
Hi there, I currently have a Service Desk Portal that I'm effectively using as the customer-facing side of a support product that we offer. I'd also like to utilize it for true technical support a...
Hi guys, I a question, I am Jira admin on both slack and Jira, I have installed the Jira cloud app on slack and connected it with Jira, however when I press the add to issue in Jira could it say it h...
I was evaluating Jira Service Managment last week. Along the way, some Jira product installed a cookie on my browser without my permission. The cookie is "ajs_anonymous_id". The coo...
Every now and then customers mistakenly click on the link for an issue not to be notified via email. Either via the email link or from the issue in the portal. If it's done unintentionally, it of cou...
I am integrating Jira Service Desk with custom App. I was able to get the pending tickets using Jira Service Desk API and was able to approve the request through API itself. Now, i need ...
We are using JSM server mainly for internal support and all of our internal customers have an account. We are also using e-mail requests. However, sometimes external clients contact us (by e-mail). W...
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