Is there an easy way to transfer Jira Service Desk Tickets between a cloud system and an alternative on prem system.
Within ITIL you have Incidents, Problems and Changes. How do you link one or many Incidents to Problems? How do you associate an Incident or Problem against a Change?
Hello, We have just come across a ticket, where the word Dishonor was in the Summary, and there are documents in the KB that have the Dishonor tag, and yet 3 non-related articles turned up and the o...
I don't have much experience with scripting so I want to ask if anyone has set up ScriptRunner automation rule for removing users from an organization or can recommend some approach.
Hello, I would like to make the automation rule of sending an approval reminder email to approvers. How can I make the SLA rule and the customer automation rule in the project? Tha...
When an issue is created it is in an 'Open' workflow status and is unassgined until an agent manually assigns it to another agent. Even after it is assigned, it remains in the 'Open' workflow status....
With email requests, a default mail address comes with the project created. We can use this e-mail address for people to email and such. We can also use a custom email account and connect it to MS. ...
Hi Jira team, Is there a way to use a distribution email to have tickets get created from? For some reason under Channels it asks for a password and not just the email. Any help is greatly a...
Hi, Im wondering if Jira could work with inventory control, for raw material and fixed asset, also production process, what software should I use in this. We need an inventory called perpetual...
Hey all! I just finished setting up a new Service Desk with our own notification Scheme. Running through some tests, I have got my notifications to NOT notify me to my own changes....
JSDCLOUD-5942 says that when a user clicks on a KB article, Service Desk opens this in a new tab and that there are no current plans to change this functionality. Fair enough, but when a new this ne...
Hi, Wondering what the best practise is in my case. We are a team with 20 developers in two teams. Both teams have their own clients. I created two queue's, for each team one. Based on organ...
I am curious if there is a way that I can add label(s) to a project at the project level? My company has a need to group projects or service desks into common tags/labels and I can't seem to find a ...
Hi everyone, I try to make a new workflow from scratch with approval step but it doesn' t show me the "Add Approval option" to configure the next steps: In another workflow that I have ma...
Hi I would like to know if any unregistered client could send a request using an embedded widget onto my webpage. I need anyone to send requests but I dont want my project to be public. &n...
I'm reviewing the apps that are installed on our various Atlassian products to make sure they are actually being used ahead of a potential migration to Cloud. On our Service Desk instance, we have S...
Hey everybody, I want to have a condition for an automation: When the User who triggered the event is a participant, do anything. The 'User Condition' allows only to choose ...
Hey! Great 2021 for whoever is reading this! I'm having a very unique and strange problem, but not impeditive. See if you can understand and tell me if ever happened to you. The versions and produc...
Good Afternoon, I am trying to get notifications on Service Desk(in worst case scenario Outlook notificaitons) for Assignee / Participants about Next Action Due Date for the ticket. Could someone e...
Hi everyone, I tried searching for this online but I couldn't find an answer so far. What we wanted to do is to have a better way for customers to search for existing or previously reported i...
Hello, I need to develop integrations between JIRA and other applications. 1- For instance I need to populate a custom field with informations from my local DB. 2- For instance I need to retrieve ...
Hi everyone, My Jira SD [server] license has expired for almost 1 year. Now i want to migrate to DC, so can i buy DC new license and apply it for current Jira. Will it be ok?
Hi, We've setup our service desk in the Jira and on the whole it's working great. The main issue we have received emails are so poorly formatted we can hardly read them. We use o365 w...
When the Jira Service Management Cloud(=JSM) issue and the Jira Software Cloud(=Jsw) issue are linked, I'm looking for a setting that automatically changes the status of one when it changes. Of thes...
I have a number of Request Types that customers use to open tickets in the Customer Portal however when customers go to the Requests page, none of the Project Request Types appear in the "Any re...
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