Is there a way we can increase font size of Folder names in Structure? (Other than Zoom)
I am an msp owner and use service management for my clients. There are times I am on boarding new clients and wanted to know if I would be able to push software like an msi installer has an attachmen...
Hello - wondering if anyone can give some advice on this. I have a service desk that has many customers (over 50). However I need to restrict access for a handful of customers (3 max) to only see re...
We've noticed twice now in the last week that customers didn't receive a notification email after an agent did a public comment on an issue. We are using Jira Service Management cloud and a Team M...
Hello, I wanted to tell you that I am doing a task to include groups of clients and within the groups add users, I do this from the option of clients. Now when I log in with my user with the role of ...
Hi all, I don't know how to solve this, whenever I cc someone in a Jira ticket they don't receive an email, only if I assign the ticket to them. How can I fix it? Thanks in advance
Hi, When loading a ticket (I'm an admin user with full access -- checked via the "Permission helper"), I don't see any comments anymore. I can see the tickets description, but I don't see t...
2021 is flying by, and the Halp team has been hard at work cranking out new features for you. We’ve spent a lot of time this quarter adding improvements that offer a more streamlined experience for...
Hi! Suddenly I've started to get a error when the customer tries to fulfill his profile. Also get 404 and I click in "View Profile" of the customer. Has anybody had these issues? ...
Hi , Im trying the support product for the system support, how long i can use this with 3 free user And later after using 3-4 months if i want to add more agents is it possible ...
Dear all, I am defining my list of Organizations where everyone of them has an email or multiple email contact available as Customer. How can I be sure that the automatic email sent by Jira to those...
I am exploring the Jira API for creating issues for the passed date. Is there any way via which we can set past created and updated date for creating issue using API
Guys, I needed to be able to access all of my JIRA invoices since 2016, but from February 2021 onwards, an "Invalid order ID" message, do you know what it can be? Who can I email to get these invoice...
how to add watch to tickets in a project
...hat the email has not arrived. From what I can see under the ticket everything looks O.K. (the formatting looks good in JSM, and the comment is there and added as public). Without being able to see t...
I want to see watchers and add myself as a watcher
How do I get issue time tracking to turn on in Jira Service management Cloud???
I have created an New employee onboarding form in JIRA service desk , which automatically creates a user object in Insight. The user has access to a number of business applicat...
Hello There, I am looking out to extract a report which can help do an analysis on excel sheet. This report should contain who created, status(either close or open or other), descripti...
I would like to set the Assignee field on issue create based on the child value of a cascading select list. I am trying to use Automation for Jira and Scriptrunner unsuccessfully so far. What would y...
Dear all, We have a special use case to cover which is as below : We have external customers who create ticket in Jira through an incoming Email Those customer does not have access to customer po...
Hello, I have a serious problem with my new service management portal. 3 out of 4 issuetype show reporter = undefined (Anonymous when you look it up in the issue search) and therefore issues being c...
Hi , While I am trying to install netxms plugin and enabling it I am getting below error and also below errors. I am uploading the netxms connector jar file to jira Manage apps ->...
Hi, how do I get the option away when selecting a service desk project from the portal start age. It leads directly to "Learn more about" section, where you can find knowledge base articles grouped ...
I want to add custom field for an organization, I will then relate this field value with our salesforce instance to check if the organization has an active support contract. Currently their is no way...
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