Hello, I have been using JIRA service desk for a fews weeks now and when i try to set my widget it have this error "We can't load the widget right now. Try again in a little while." ...
Hi all, Is it possible to create an Epic in a Jira Service Desk just like in Software projects? We have a Service management project and we are wondering if a Agent could create and work on Epics wi...
...icket you get presented a portal link rather than a browse link? By default, as an agent, the portal view allows to switch to the agent view, but the reverse is not true. Either the Jira search should d...
Hi all, I'm a bit puzzled with the licensing and maybe someone can shed some light on this: We have ~250 users in Jira Software, 50 of which are in customer service and are going to work in ITSM pr...
I'm not able to finish the migration from Server to Cloud. Displays this error: Cannot complete the import because one of the import files contains failed upgrade taskrecords: '14'. Search the Atl...
Hi there, We are running an instance with over 10.000 users (Jira Service management) is there anyway - script/plugin to remove all the users who are not a part of two domains we have? We h...
Team, How can I get automated request for offboarding disabled users every 3 months as a reminder to service desk? Regards Brijesh
Team, Subtask screen "IT Service Desk Task Screen" is not getting "Affected Services" filed. I have try updateing the screen under "Configure screen" option and have aded "Affected services" filed ...
Hi Team Want to ask a question, i have a case there are multiple customers on Jira service desk, and i want to delete it but can not delete it because if i check on a project setting -> p...
We have started to migrate the first live projects from Server to Cloud and then moved tickets into 3 new ITSM projects. So far this has worked well but I am having some trouble setting up the custo...
Hello, is there a possibility to automatically delete data that is stored in Insight after a certain time. E.g. applicant data should be deleted automatically after 18 months for GDPR purposes. Ch...
Hello, I would like to ask for your assistance in implementing a specific requirement. It is about the following scenario: Visitors are to be registered via the customer portal. The person who op...
I have a lengthy customer onboarding training. It is divided into 9 sessions, and each session has over 4 subtasks, and some of these have sub-sub-tasks. Many customers don't complete it and feel con...
Using JSM for customer service. I want to set rules for customer requests to be automatically assigned to their respective account manager based on the email domain. How do I do this? Also, can I se...
Is there a way that I can add 10 JIRA agents in my system in one go to 100 Service Desks that we have made, instead of adding 10 agents to one project at a time , then moving to next.
Our ServiceDesk_log.ldf file is 68GB. The Service Desk .mdf is only 991MB. How do we get this reduced, and keep it from growing like this? Running on Windows Server 2016.
Hi Is it possible to assign permissions to users based on components and filters? For example, I don't want a developer user to see all the issues which are under the "Engineering" co...
Tenemos la necesiada de que las notificaciones que se haga a un usuario final que nos envía una solicitud, solo se envíe cuando crea el ticket y cuando se cierra o se resuelve el ticket, por lo tanto...
Para un requerimeintos de cambio, este RFC debe ser autorizado por los Administradores de cambios (2 personas), pero si uno de estos administradores crea el RFC , este ticket no debe autorizar por el...
Para un requerimiento de Cambio (RFC), para Calcular el Riesgo del Cambio (Change Risk) se basa en una serie de preguntas que segun la respuesta se valora y se suma y este valor es comparado con los ...
I would like to know if I can save Jira attachments into AWS S3 when customers open tickets with attachments on the portal. I have a WEB-based application hosted on AWS and I need to handle th...
Hello, I am trying to complete our Jira Service Management setup for our DEV environment. We already have a working production infrastructure, but we are not able to setup our new dev server. We wer...
We recently started using JIRA software & JSM (cloud) and just have the basic product + JIRA Toolkit Plugin. My question to the community is, what apps do use that you really recommend, and why? ...
I am having an issue working with SLA values when brought into Sheets. The problem is that the values come in as 6h 21m. To make it harder, they may come in as just 21m if no hour component is presen...
We are getting viruses sent through the customer support portal with JIRA SM. I would like to know: 1. What does JIRA do to stop this or mitigate risk? 2. Do we need to do something as well to...
User | Count |
---|---|
20 | |
18 | |
18 | |
15 | |
11 | |
10 |
Subject | Author | Posted |
---|---|---|
5 hours ago | ||
6 hours ago | ||
7 hours ago | ||
8 hours ago | ||
9 hours ago |