Hi, could you please advise where already existing automation rules can be located? When I go to Automation - I have only 'create new' option. We have number of rules already but I was not able to...
I want to have certain applications developed simultaneously by multiple developers. Hence I would be creating a single project with all the user stories mentioned in it and having status and share i...
Can anybody please help me? I need help setting up Jira Service Management to address the highlighted questions/issues in this PDF: Portal Screen > Request Form > Agent Screen ...
Hi I added the service management but agents are having issues using it. 1. 1 user cant see the project 2. other users cant see the project, but cant open issues/tickets. I tried several th...
I'va a Jira Software Project called, General. In that refresh button is there [check the SS below]. Now I created one new Service Management project, in that refresh button is not there. So how can I...
Our company have any projects like support, sys-admins and other. How can i grant permissions to an employee for editing issue type scheme so that parameters such as fields and screens can ...
First time asking here in the community. I just want to understand how the SLA works. When a ticket has been breached while assigned to person A, and was then resolved but not yet close, then the t...
How can i put the boton "Attach" into the view issue service management as agent ?
Hello, when creating a service request ticket And not specifying the type as in the following image SLA is not displayed. Is there any way that it is displayed despite not choosing a ser...
Hello, I would like to know if there is the possibility of placing affected services as a mandatory field since that option is not shown as in other fields.
Hello, i would like to know if i can have a set of users on standard license and another set of users on Premium?
Hi, In the Jira service desk, how can give access to all projects in one action? I have multiple projects, when I create a user and assigned it to the jira-administrator group, it cant view ...
I would like to know if Atlassian offers an option to encrypt my Jira data with my own encryption keys? Thanks
Hello. How do I change the sender name of an email notification when the agent add a comment to a request? When I test sending notifications to a client, I receive notification email to my personal...
How to enable and view the dashboards in the customer portal login?
Hi, I am looking for a way to move/export/import customers (and their organization) to a new project. We nee to migrate from one service project to another in order to allow opsgenie bi-dire...
We're currently using Insights to present dropdowns in a Request form. We have scriptrunner, so that is also an option. In the drop downs we have 2 lists, and a summary. Basically, ...
Recently when testing my workflows by creating new issues I have noticed that when I create the issue it does not show up in the right queue. Every time I click the "Create" button and associate an i...
Our upper management team has asked for a couple reports and I need some guidance. Backlog Progress They are wanting to make sure a specific team is making progress on backlog items. ...
I'm looking to add other reasons for closing a ticket. The out of the box options are the current choices: I am looking to add more to that resolution list. I found a few solutions from ...
Within an Epic there are multiple stories. Some of the stories are Status=Done and some are various other in progress statuses. There is a FILTER option "Hide done" and it works great to ...
In the following article: https://docs.thinktilt.com/proforma/Using-JQL-to-Find-Issues-that-have-Forms.1559265663.html, the team indicates that there is an option in Cloud instances using ProForma to...
Hello, I use organization and customer emails to track where all issues are coming from. I have one customer which I added but the name of the individual at the organization has changed by the email...
Hi all, I have an extrange error when the issue is sending. "Is missed the security token or is not valid. Try to update the web page" Is the first time that I have seen this error in all ...
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