Hi, a little offtopic: Where can i ask questions about Slack? slackcommunity.com seems to be only about events and not about online exchange (like atlassian community) The AC doesnt have a Slack ...
How can I find tickets for which SLA will be breached today or tickets which breached SLA yesterday or before given hours. SLA name: "Time to Resolution".
Hi, new to JSM, a little confused. We have setup email requests to use our company support@ email through GMail. We also have an alias set up for that account for incidents@ which is our sec...
Hello, I 'm trying to find out how to report time spent by "Organization" in JSM monthly. I found a gadget for that, but It only appears "Informer". How can I add "Organization" instead of "informe...
Hello, I 'm trying to find out how to report time spent by "Organization" in JSM monthly. I found a gadget for that, but It only appears "Informer". How can I add "Organization" instead of "informe...
I create a custom field "Job title" and make it visible in the customer portal (Jira SM). How can I use ScriptRunner to restrict special symbols (@,#,$,%, etc.), and is this even possible? I know ...
Hello new JSM user, we have created a project in which we have defined request types. we would like to have a field to add copy emails, when the ticket is created, the copied clients (external to t...
Dear Team, Our Jira tickets are not asking any comment box while closing the tickets.
Hi all, I set up my notification e-mail in service management to include approval buttons. Now, when I clilck the buttons in the e-mail I get the following error: The actual url: https:/...
Good Day, I am trying to find a way to use scriptrunner for Jira Server to set the assignee of a scriptrunner built in script for creating a sub-task to the reporter of the parent issue. Som...
Hi Community, I would like to know if there is a custom SMTP setup to relay all my jira outgoing mails so that they get signed with our SPF. Dmarc and DKIM records associated with my company? We ha...
How is it possible to implement a system (and what system) where our customer support team members could find a relevant answer? Today, they use an excel document to manually find the pre-writt...
Create a requirement and try to save.
Hi, our technical department uses Jira Service Desk and its Customer Portal to track issues. There is no confluence or other knowledge base connected. On the costumer portal, there is a search bar....
Hi Atlassian Community, We have a distribution list to send an email request to JIRA, however when a specific user send an email request it is not being created as an issue. However...
Hi I have a Jira project, which I should restrict the Browse Project permission. So I granted this permission to Current assignee and reporter so they can view their issues only. (not all is...
O'Zapft is! - Do you like beer? AI Insights for Beer Jira Service Management Apptoberfest Demo is ready for your drinking pleasure. Have a taste and let us know how you like it!
I have a legacy automation thats been working for 2 years. now has stopped working If Issue matches (ReporterDomain = domain1.com OR ReporterDomain = domain2.com OR ReporterDomain = domain3.com) AN...
If a customer is viewing a Confluence article from the JSM portal and clicks on a link something like the 'edit' button on an attached PDF file... They get redirected to an Atlassian Confluence ...
Hi all, I am trying to include an "If" block in my automation to check whether a custom field (Text Field (single line)) starts with any of those strings: Advanced compare condition {{issue.custom...
I am trying to find tickets with in the description the text ZOA-Manager or ZOA-manager or zoa manager. I made a JQL filter description ~"ZOA-Manager". The filter match on all tickets with the words ...
Hi, is there a way to specify data format types when importing data to Excel using the JIRA plugin? For example, JIRA shows Time to Resolve as a number 2:14 but Excel displays the infor...
How can I retrieve Sharepoint lists to populate a custom dropdown field?
Hi all, I've just opened our Jira Service Management account. I'm the Org Admin and I want to setup our 365 SMTP settings but when I view "Global Settings > Outgoing Mail" I only have the option ...
We are trying to figure out now is having one of our Customers who is able to see all the tickets assigned under this Service Desk Project. I added him to the organization but see that anyone submit...
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