Hi, I have created project (say 001) and added the users under "Service Desk Team". The user see this project on the Navigation Bar under "Projects" and can work on this project. The "Browse Project...
Does the JSM have features like: 1. Integration with Telegram and IP telephony? How? 2. Categorization of requests
Does the JSM have features like: 1. Integration with Telegram and IP telephony? How? 2. Categorization of requests
We have a requirement to integrate ServiceNow and JIRA. Summary of the requirement - The ticket will be created in Service Now and the ticket has to flow to JIRA through JIRA REST API. The Tick...
Our JSD portal is used by customers of varying tiers and we'd like to be able to optimize getting requests categorized into a faster tier vs a slower tier. I have a tier field but am unsure how to b...
I've tried the current /jira shortcut for slack and it's not a good fit for creating JSD tickets since it doesn't make use of request forms. Is there a better way? We have a number of shared slack ...
Jira Server JIRA v7.4.3 certificate replacement, how can I do it? Please help.
Has anyone had any success on integrating Jiri service manager with Business Central? What I am hoping to do is that when time tracking is used in a Jira ticket, it will post to a corresponding cont...
Hi All I need to understand how I can set up a service desk customer who can raise tickets for multiple sites. I need to be able to reference in service desk how we can ask them to select a si...
Hello there, After upgrading our Jira Service Management server (not Data Center) to V4.20.2, we notice that a new issue type "Service Request with Export Control Approvals" was introduce...
I need to export all the information in a specific queue, I need to create a report of all the tickets contained in the queue.
Hi there, We receive ticket in Jira pump in from our mailbox. We noticed some email did not come into our support queue in Jira, but the email were in our Outlook mailbox. Only some emails did...
We are looking to have an email send to our internal team whenever a new issue/request is created. When trying to update the "to" field in the Customer Notification, it only shows 2 options and does ...
Hello, I am trying to create an SLA for issues that do not have an assignee. What we want is: An issue arrives (email or created directly in JIRA) It stays in a dashboard where we see all...
How can I go about having different email accounts generate different Request Types? My agency primarily uses email generated tickets as our teachers do not always have access to a web brows...
Having trouble making an attribute mandatory in insight. I read to change the cardinality minimum to >0 however getting an error when trying that
Hello there, We just upgraded our Jira Service Management from V4.8.0 to V4.20.2, but we are not able to see the option to set "Choose who can view your SLA" in Project settings ...
I am a project administrator and do not have global administration priveleges. I would like to be able to see how custom fields in my projects are configured. Is there a way to do this? Would...
Hi I would like to know if there is a way to do or to generate a report in Jira to calculate the time of answer of the customer when someone on my team has made the first comment/ replied to the ti...
Automatically add 2 subtasks when a request is opened in a custom category How do you do this
If we get a support ticket from a customer and then create a separate ticket for development, how can we set up JSM to automatically update the support ticket with status details about the developmen...
I m trying JSM Configuration works pretty well and almost perfect BUT i am experimenting a issue with email notification to only ONE email customer. i have 4 fake adresse email that I use ...
Здравствуйте! Проблема в следующем. На доске настроен фильтр. Создала задачу эпик (в фильтре отмечен), но она не отображается на доске. По поиску на доске не находится, хотя в столбце имеется 1 зада...
Hi, my team is responsible for planning and executing on external test activities for a small company. We frequently encounter changes to the initial scope of the testing, delays in availabilit...
Hi, Normally the clients send us an email with a problem and if we cannot solve it right away, we create an issue ourselves with a client's email in CC. When an E-Mail is sent to our Jira service m...
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