Jira Service Management

Hi all, I am using JIRA Service Desk 3.5.0 and I try to connect to my MS SQL Server using Force Encryption. The JIRA SErvice Desk is installed as Service on the same Server as MS SQL. The problem i...

• Question
• jira-service-desk

When a user calls our help desk, we require our agents to fill out a ticket detailing the call.  Usually, the user's issue is resolved on the call.  Is it possible to create an issue in Ser...

• Discussion
• jira-service-desk

I am trying to use C sharp code to create request in service desk and set the reqeust type value for service desk request using REST API, but getting unknown field error when trying to create a ...

• Question
• cloud
• jira-service-desk
• rest-api

Is it posible to proxy Jira Service Desk specyfic customer portal via Apache ?? I want to share to our clients specific customer portal not all Jira application like in doc. https://confluence.atla...

• Question
• jira-service-desk

Hi, We currently use a hosted version of JIRA Service Desk. When an email is sent to our support mailbox it auotmatically creates an issue in Jira Service Desk. JIRA Service Desk handles...

• Question
• jira-service-desk

I have used "domain/rest/api/2/issue/issueKey/attachments" rest api to attach file to ticket.  But it is not visible on portal. When I create ticket with an attachment from portal it is visible...

• Question
• jira-service-desk

Good afternoon, no link works. Please help, thanks)

• Question
• jira-service-desk

Hello, I have a problem with which I want to hide the buttons tools on the dashboard page using javascript, When i execute this sript                   ...

• Question
• jira-service-desk

How do I create a Jira Servce Desk queue for each customer / organization ?

• Question
• jira-service-desk

Hello everyone, how can i customize the service desk portal like below? I've already google it but didn't finde anything about that? Kind regards Ricardo S.

• Question
• jira-service-desk

Hi, we are using Jira service desk and almost everything is setup and working fine. The only issue we have left is related to the 'resolution' of the issues. No matter in which state of our workflo...

• Question
• jira-service-desk
• resolution

Hi guys, I just created my first support project and I want to define the SLAs. The SLAs differ between working days, weekends and emergency (night) tickets. During weekdays priorities can be 1, 2...

• Question
• jira-service-desk
• sla

We had a Jira project set up with a mail handler previously. We were able to have the issue priority set to high based on the high priority setting for the email. We would like to do the same thing f...

• Question
• jira-service-desk

How is possible that is not possibile order data on queue page, clicking on header column ?

• Question
• jira-service-desk
• queue

I need set SLA from field due date. How I can do it?

• Question
• jira-service-desk
• sla

I can't add my custom field CWP to the customer portal. I get the following error: My custom field type is " Database Values Selection Field". I have added it to all relevant screens.&nbs...

• Question
• answers-developer-questions
• jira-service-desk

We have an external email address configured to open tickets in Service Desk.  Emailing the address directly works fine. However, emails sent to a distribution list (alias) that the email addres...

• Question
• jira-service-desk

My JIRA service desk has an option at the bottom of the ticket submission page that has a lock next to it and says "Share with XXX Employees" I can change that to private if I select it. How can I ...

• Question
• answers-developer-questions
• jira-service-desk

when we assign a ticket either by "Assign" or "Assign to me", i want a custom field to be emptied. any ideas?

• Question
• assign
• delete
• jira-service-desk

We are evaluating Jira Servie Desk currently and really enjoy it. Working through some learning curves we have decided that JSD has just about everything we need except a few things here and there wh...

• Question
• email
• jira-service-desk
• notification
• status

How can customers view tickets with a particular status - not just OPEN or CLOSED tickets in the portal.?   We need customers to be able to view only tickets that have a status of 'with custome...

• Question
• jira-service-desk

I am planning to create service desk project for multiple request forms, I want some of those requests to automatically be dropped into the relevant project. So is it possible to figure out how ...

• Question
• jira-service-desk

We are evaluating Jira Service Desk and can't figure out how to send an email notificaiton to key stakeholders and IT personal. We have them in a distributor list in Outlook so it shows up as a group...

• Question
• automation
• email
• jira-service-desk
• notification

My company has 4 e-mail addresses for support and customer service. I would like to know if I can connect these 4 e-mails to the service desk so that I can receive them in my project and assign them ...

• Question
• cloud
• jira-service-desk

We were trying to convert a JSD project into a JSW project by changing the project type but after we changed the project type, JIRA created an error message such as "Unable to render element due to a...

• Question
• jira-service-desk
• jira-software