...axHttpHeaderSize="8192" SSLEnabled="true" maxThreads="150" minSpareThreads="25" connectionTimeout="20000" enableLookups="false" disableUploadTimeout="true" acceptCount="100" s...
cannot login with my admin user after disk extension. web interface just reloads after submitting login credentials!
When we click on apps ( charts and reports ) it gives us error that is "something went wrong" Attaching screenshot for reference
We are trying to embedded the status pop up on salesforce but we are facing some trouble on it (SPSP-23767) We have built a code and there seems to be an error. We are trying to embed the s...
Hello, I need help on showing the request type. It may have already been answered in the community but I may have trouble in actually finding what I need. Basically I want to show some fields when I...
I was trying to extract out SLA/TAT information from DB. But it seems that no such info is installed in DB. I was also curious with how SLA being calculated from JIRA ends since we having this issue ...
I was trying to extract out SLA/TAT information from DB. But it seems that no such info is installed in DB. I was also curious with how SLA being calculated from JIRA ends since we having this issue ...
Hi guys, I've been searching and troubleshooting these for a month now, I think I've tried everything I see here. If you can share a fix please, we have an email alias associated to...
My team and I have a service desk but we need to pause the service probably for a few months (we are not sure), is there a possibility to pause it? I tried this: https://community.atlassian.com/...
Hi, Can I import Service Management tickets to the Jira Work Management board? we want to use the Jira service management for potential leads, as well as customer support, but our sales team compla...
Liebe Community, ich möchte in JSM ein Anfrageformular gestalten und befürchte, dass die Felder nicht so definiert werden können, wie ich es benötige. Vielleicht habe ich etwas übersehen oder es fäl...
Is there a way to remove the "[Jira]" prefix from the subject line from our e-mails? We are a paid subscriber.
Hi community! is it possible to add a issue roadmap (like product Roadmap of Jira Software) in Jira Service Management? It is great to have a release planning of new functionalities f...
We have a form that is attached to our tickets which contains an electronic signature. The e-sig is disappearing when we view the form from the ticket, even though there was an e-sig when it wa...
If I try to search for a ticket by reporter name in the main search box it usually doesn't find anything. I created a filter to search by name but that is a few extra steps that I don't want to take....
I have a custom Insight field ("Watch list") linked to a "Person" object field which can store multiple person objects by Name. I created an Automation to copy that data to the Request Particip...
Hi all! I'm using the Salesforce & Jira Connector and stumbled on a few problems, I'll describe the situation the best I can and I hope you guys can help me. :) Basically what happens is th...
SCIM/SSO All members directory group/ To use for JSM customer Role. I am wanting to know if any other Admins have used the all members provision group when using SCIM and SSO Atlassian Acces...
Hello, I have a scenario where changing status of one issue triggers creation and linking of a second issue. The problem is when the second issue changes status I would like to send a notification t...
hello Jira community! seeking help on two things regarding formatting within a Jira form 1) adjusting the size of text boxes within the form 2) setting a rule in form responses that i...
We are trying to have an email notification sent out when a ticket of a specific issue type is created. We've followed this documentation https://confluence.atlassian.com/jirakb/send-notificatio...
Hi Atlassian Community, Emily here from the Product Marketing team at Atlassian writing to you with the latest from our most recent release, Jira Service Management Server and Data Center 4.21...
Hi there, I faced a problem with email changing in my account. I change it in "Atlassian Account settings". Received all the necessary notifications via Outlook and did everything that was req...
I am trying to use the Automation to send an email notification when a value changes for an object. Specifically when an asset is transferred to another location. Looking at the IQL documentat...
Hi, I have set up a helpdesk and an associated service project. I am using a security scheme because the board contains sensitive data of the customers. Now, however, employees no longer h...
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