I have a question about condition definition in the automation function of Jira Service Management (Cloud). In the condition processing in the rule definition, the request response value was acquired...
I want that when the status changes to "waiting for a response", a window will be displayed to the user asking him to send an email to the client. I can't figure out the correct rule.
Hello, I'm Working on Articles For Hep Center.. but what I'm facing is changing the card's design, adding Images and fonts .. etc I search for it and I didn't figure how! this is my h...
We have a running instance of Jira service desk and confluence on the standard ports 8080 and 8000 respectively. Now our cybersecurity team is forcing us to move the JIRA application from HTTP...
We setup a domain which has been verified for account management (worked as expected). However we also want to add the same domain as email sender, which causes some trouble now. We have setup all ...
Hi All, I am trying to reject issue through api but i getting error message Error Getting: {"resolution":"The selected resolution cannot be chosen during this action."} Code ...
Hi, In my jira server instance we are using the Scriptrunner addon based on this want to create a scripted custom field (Test transition count) that counts the how many times transition ...
Hi. I have created an Object Schema which will be used for HR/asset management for my company. Due to the sensitive nature of some of the information stored in these assets, i wish to restri...
I am wanting my Jira comments to notify our customers and for it to appear like a standard email to our customers. There are 3 items in the Customer Notification I can see that I would like removed.&...
Hi experts :-) We have a customer (organisation), where when a registered user (customer) creates a service request. But, when doing so the 2 other users (customers) receives e-mail notifications, ...
I am using Server JIRA and JIRA Insight. I am trying to set an attribute value using smart values i.e. {{object.Name}} or the referenced value {{object.Domain.Name}} in the Automation section, but w...
Hello, i am looking for a way to automate a status change when my assignee clicks into (ie, views) the ticket (issue). I am able to set up automation when they add a comm...
I currently am using an email to import issues into my project and create issue types from there. I want to use Automation to Add the Email/Name from my custom fields "User's Email Address" an...
Hi, My support team and I are having issues with the Organization Jira required field. Theoretically, whenever a client of ours opens a ticket in our service desk, this field should be fille...
Hi! We have an organization which includes all of our costumers for purposes of communication: An announcement we need to share is created as an issue and shared with this organization. However, it...
Hello we are using Insight in our company and would like to create filtered screens with objects and their attributes. Imagine we have 2 object : service and component. Service is related to compon...
Hello, I have the requirement to set up a user group in Jira Service Desk/Service Management of which the users can be assigned to tickets but can only add internal comments. Is there a way to achi...
Hi We're running 2 service desks (an internal and external desk) desk under separate projects using Jira Service Management. Both projects have the "Customer Permissions" > "Service project acce...
TL;DR: Start your year on a productive note and watch our webinar on demand to learn 3 advanced Microsoft Teams features you should be using in 2022. The pandemic h...
Hi, I am wondering whether its possible to grant an extra access or restrict access to some users to certain areas. What I am trying to do is, have only certain users with access level to a particu...
How to set email notifications for new issues/requests/changes and comments.
I have configured a blank screen for workflow transition, and add a Field has been modified Validator to make Field Comment should be modified during the transition. But it doesn't work. Customer st...
I am using the Jira Service Management Cloud and have two projects with separately defined Workflow Schemes & Workflows: - GPSL Product Service Desk AEMC Custom App Support I want a di...
Hi experts :-) We use Service Desk, and our customers receives the standard e-mail notification, when we reply back to them. The problem is, that is only the message we write they see, not the enti...
I have a Jira field called 'Affected services' which is a locked field and links to the services we've set up in Jira. I'm creating a form which will be used for a change request form in JSM but whe...
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