Hi, I am using jira service desk version 3.16 Is there any way to export all user's emails from one or some projects? From UI, Database, or installing 3rd party plugin
Hi Community. In project A i have assignee X. When assignee sets value L2 for field Labels, the current ticket is ESCALATED and a new ticket is created in project B, where the reporter is set by de...
Hello, I using Jira service management cloud. Our company have server "Wazuh" which connected to all of production servers and determinate who and when connected to Prod servers and changed somethi...
Hi all, can anyone please help me why all closed/resolved tickets are showing in open que?? I was checking google, its about some workflow, can anyone help me how to change/edit workfl...
In this video tutorial, we will show you how you create a customer bug request from the portal and then use automation to create and link development tasks to the corresponding jira software project....
Hi All, I´m searching for a possibility to add a Tag or mark a ticket as a recurring issue so that we can identify and group recurring bugs/issues from customers.
Trying to mock up a simple demo in insight as a CRM. My goal is to track which candy stores carry certain products. I have a schema called 'CRM' and two object schemas called 'stores' and...
I was trying to utilize the free version of Jira Software to answer my question, but apparently you cannot adjust permissions in the free version, so I've come here to ask this question. If a user is...
Hello everyone, I have run into a new issue while migrating Jira Service Desk 3.16 projects to cloud using Migration Assistant. The error says: java.lang.IllegalStateException: Export of dat...
Dear all, * Our Jira instance has a few other projects in addition to the Jira Service Management project that I work with * Hence, there are numerous different Resolutions available in our Jira in...
Hi, I am using jira servicve management I have insight plugin on it, I want add custom filed my servicedesk users that shown related insight object to my cusomers. This is sample. I have insight ob...
Dear all, * We are a small operation with sometimes no critical and/or high priority tickets in a month * In the monthly SLA attainment report generated by Jira, ticket priorities with no tickets t...
Dear all, * We run Jira Service Management 4.20.1 * I recently updated the SLA calendar on our IT Helpdesk project, using a government annually piblished ical with public holidays for 2...
I have been working on some automation to get the attachment url from the content field in the API and everything was working. However I started getting 303 errors. When I looked into the API the UR...
I'm using the confluence API. As a response value to the https GET request Suppose you want to get the following data example. body = {results = [{ope = abc, rest = {user = {results = [{xxx, Id = 1...
Are there any automation triggers that fire while the customer is entering request information? Issue created, when value changes, etc. do not fire while the user is entering data. I am trying to fin...
Hello, We are using Jira Service Desk in Cloud. I created a project with an anonymous issue creation. It works well, except every new issue has an internal comment with my name, and an email is bein...
Trying to configure an attribute with a Filter objects IQL, however, I am unable to get to work. We have an object for computers and computer models. Computer models have an attribute "Status"...
I have been trying to set up the OpsGenie-Jira integration for days and I cannot get it setup the way we want. What we don't want: We don't want new Jira issues to create OpsGeni...
All - Often, when a customer submits a ticket, our support team must engage our partners to help resolve the customers problem. We'd like a way to include our partners support email as ...
My Service Desk Agents are constantly getting OpsGenie alerts for incidents and they are becoming agitated with the amount of emails coming through (me included). We do not use this feature for...
Hello, We use Jira Service Management for Incident and Request Management. We have a question about how are templates for employee onboarding/offboarding, workflows, and approval processes.&nb...
Please, let me know if it possible to change the name of the field RESUMEN for another one. Regards.
Problem: Need to create a new request type portal where the RED LINES are in the first screenshot I believe that creating a request type from page screenshot 2 will allow me to create ...
When an unlicensed user creates a request for a secured issue type, there is some strange behavior. It will let the user submit and then just spits them out to the welcome screen of the help ce...
User | Count |
---|---|
31 | |
27 | |
17 | |
13 | |
11 | |
9 |
Subject | Author | Posted |
---|---|---|
4 hours ago | ||
4 hours ago | ||
4 hours ago | ||
7 hours ago | ||
8 hours ago |