Hi team, Do you know where we can get some info about system landscape of Jira servcie management? For example, excluding Production environment, do you have Development, Testing/Quality environment...
Hi, I'm using several Jira service desk projects within my company with different external customers that should have access to them. For most projects, I want to invite the customers individually ...
Hi there, I had a few failing attempts to upgrade our Jira Software 8.6 with Jira Service Desk 4.6 to the latest version by following this document: https://confluence.atlassian.com/adminjiraserver...
Hi, We have a client who has changed their email address domain name and I was wondering if there are any simple ways to modify customers addresses. I know we can edit and it will change any future i...
Our call center agents use Nice InContact for routing and taking tech support calls. When they receive a call they copy and paste the incoming phone number from the InContact screen into a custom fie...
We have a default Jira project email address used for sending in emails to create new Jira requests. This default email address works great, but suddenly stopped creating new issues for one sending a...
Hello, I am setting up a Jira Service for a department and am trying to copy a Service created by a predecessor before me. How do I enable this dropdown menu in Internal notifications to allow admin...
Our JSM subscription is expiring soon and we haven't yet been able to complete a renewal through our reseller/Atlassian. Is there a grace period where we can continue to work on the renewal pro...
Guys, I'm trying to create reports by fetching information from Atlassian Access users and groups, for example: Number of groups created per day; Number of users created per day; Number of access...
When I go onto the Jira portal to enter a ticket and enter in "quality" into the search box I get two returns(two articles), but when I instead start a ticket and enter "quality" in the Summary box I...
I have added 10 customers for a jira service management project. Whenever one of those 10 customers create issues ,I want the jira ticket to be opened by assigning tat customer as "repor...
I have deleted demo project but i see customers like demo.invalid. Also , some of the customers that I deleted of my project is also showing up. How to make sure all those customers are not shown &n...
I found the article that seems to be Cloud specific and haven't found the same instructions for the Server version to allow customers to select an approver. Please help!
I am trying to come up with a solution for a "Real estate" schema I want to have a schema containing 4 types of objects City Building (with the City object attribute) Floor (with the Building obj...
Hello Jira Team, we are currently starting experimenting with Jira as our main managment and service desk system. With our current workflow we would like to achieve moving tickets fro...
Hello Jira Team, we are currently starting experimenting with Jira as our main managment and service desk system. With our current workflow we would like to achieve moving tickets fro...
I'm reading the help article below. It says service projects have preset automation rules out of the box. My service management project does not have any rules. https://confluence.atlassian.co...
I'm testing our new help desk project. As a customer in the portal, I can share the issue with my organization or a user within the organization. However, I don't see a way to unshare. Is this an op...
Hi all! I'm having a problem in my service desk project. The incidents are created with a specific priority value depending on the request type and a few days ago it stopped working. Jira is n...
Hello, We are facing a problem with the connection between proforma fields and jira fields. We are developping a hierarchical form, and we did it using conditionnal formatting (sections). ...
Why does Atlassian publish instructions that may not be available? https://support.atlassian.com/jira-service-management-cloud/docs/create-or-edit-a-form/ Why can't they say which version...
I not longer able to add an issue type sheme to my service management project. I also tried to create a new issue type sheme, but also without any success. When i create a new project, it wo...
Hi all, I trying to create a placeholder for my description field(text field). I already found that you can use scriptrunner to add an helptext or set the value of the field. But I'm trying to ...
My company is in Florence area
Hello I hope someone can help me here. We have JIRA version 8.13.1 in use. LDAP entries as far as we know all go to domain.com and not to explicit servers. However, if I turn off a domain control...
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