Hi all, I have setup Jira Service Management (Data Center) for our organization, with a view to implementing asset management in our dev environment. I have installed the Insight app and am ru...
We would like more analytics on our Jira Service Management (Cloud) data than the current dashboards can handle - calculated fields, real-time filtering, etc. To that end, we are trying to move the d...
Using Jira Service Management (Cloud) automation, When accessing the confluence page with the API Authenticate using the user and API token. Is it possible to substitute the user with "automation for...
Hello!Please disable DMARC
Hi Community, Is it possible to create a field, lets say Customers & by start typing, to autofill the value; Reading from a list of customers. Thank you in advance.
Currently, the company I work for however a master JIRA site, which contains x2 projects... * IT Support * Development For business reasons, the x2 projects have to remain separate...
So this is pretty simple question. We have a user actaully many users whith this issue. But I will give one example. This one user is the owner of a project in JIRA. There Access is s...
How to enable Insight object comment section? On this article under the headline "Data Hierarchy Level 3 - Objects" I can clearly see there is a Comment functionality under the Activit...
Hi, Is there any way to get a report of users who have been used helpcenter only during a month? We set up the users in the atlassian instance admin interface, not using the "customer" section. To...
How to add additional columns to Requests page in Jira Service Desk project say Assignee, Created Date and Due Date?
When user sent an email to Jira Service Desk project, new incident is created based on this email but body of the email is not aligned properly in the Incident. How do we solve this problem?
Hello Just wondering if anyone has managed to ever do this before... We're setting up a service desk for our customs department, and users entering details on the Portal form may need to list up to...
Hello, we're seeing that in some customer responses that come in directly through email and not the portal has the following code prefix. <!--[if gte mso 9]> <!--[if gte mso 9]> A...
A customer is currently unable to login to the account for some reason. If I delete the account and re-add add the customer to the service project, what happens to the two open tickets currently unde...
Hi Community, We have just tried to create a JSM free instance and tried to copy config from our Production- Standard instance for testing/ sandbox purposes. While trying to restore, it asked us to ...
As part of us moving to JSM we are trying to consolidate some systems that relied on us importing data into our current ITSM solution. One of our goals is to remove our purchasing / asset tracking s...
I've been running in circles trying to figure out how to install the Insight Discovery app. I see how to install the discovery agent locally but have had no luck finding how to get the server s...
Hi all, I guess I'm really looking for two answers with this, what licensing do we need and can we integrate JIra, confluence and bit bucket with Jira Service Management.... We have a Jira Servic...
Hi Folks, I tried to set an Object Attribute to a Value of an other Attribute on Trigger like this but it does not work. Kind Regards, Sebastian
E.g. when some of the customers or users report an issue on their device, printer .. etc. Is there ability to connect remotely the impacted device through insight and fix the issue by performing the...
I am creating a form for jira service desk however it comes out very thin in the middle of the screen. Is there a way i can widen the section of the form? As of now if I add a table with more than 4...
Hello Community, I am testing out a few integrations and what I wanted to do is send to a slack message a specific message indicating the team every monday morning which pending critical-sta...
I am trying to set an automation rule to close a JSD ticket when a linked ticket (which has a linked type of 'causes') has been resolved/closed i'.e. the status = 'Closed'. The only trigger I ...
Hi everyone, I'm setting up JSM and am constrained by some criteria at this stage: Tickets can only be created by customers sending an email (no portal access) Only 1 email address will be used f...
User | Count |
---|---|
19 | |
18 | |
17 | |
15 | |
11 | |
10 |
Subject | Author | Posted |
---|---|---|
20m ago | ||
3 hours ago | ||
yesterday | ||
yesterday | ||
yesterday |