I have been having issues with running this automation where it is sending Notification emails still from Automation from Jira. Even though on the automation rule itself there is no trigger.&nb...
Hello! We faced a problem with access to different Atlassian products for our customers So we have customers, who have their own Atlassian installation with accounts registered with their email, le...
I have added automation in Jira to create issue events. I want to send attachment details of the issue in the format: { "files":[ { &...
Hi, Need your input to check this, thanks Purpose: Need to make an automation to send reminder WEEKLY to Assignee for logging time Scenario: Have made a reminder for every week to ASSIGNEE...
OKTA is web portal provides services of SSO, Life cycle Management, Universal Directory etc. The company uses OKTA and wants to do integration from Jira to OKTA. Would you please shed some light on m...
Hi, This is the current situation. - Insight configured with some objects type and actual objects (i.e. Laptops and Docks) - JSM Cloud configured to pull from Insight with a custom field - Asset ...
Hi all, My team are using Jira Cloud for Sheets on Google sheet for may months now, but since about a month ago our schedule refresh are show an error so that we have to update it manually everyday....
Hey a former colleague is no longer with our firm but his name is still showing up everything a workflow status changes. "John changed an issue from Waiting for support to Waiting for customer...
Hi All, I just recently install tempo timesheet and i notice there is 2 button (to log work and to plan). I was wondering could we have automatically plan time for individual issue based on t...
I am aware of the ways to use automation or notification rules to send a separate notification to a specific email address when a comment is added, but our use case calls for a BCC on an outbound ema...
Hi, I am fairly new to the Jira world, so forgive my ignorance. - We had Snipe-IT (with asset) linked to JSM and could see and link asset in issues. - We tried and prefer Insight to track asset in...
It's great that we can generate QR codes, in Insight, now. It's not great that the only thing, other than the code, that prints on them is the Insight Key. We should be able...
Hi, 2 ideas: I would like to know the best way to notify an analyst to check his tickets every 3 days and 5 days after the creation of those tickets to make sure that the ticket was taking care. ...
I want to be able to bulk change the emails associated to a user and have the user moved to another repository (within LDAP) (JIRA Server) What I did in the past when a username was changed by the s...
I need to know how many licenses I need for customers to open tickets in Jira. I'm hiring Jira. I want to use it as a Service Desk tool too. I want to know if each customer who requests to open a ti...
In a next-gen project in Jira Cloud... I have "Due Date" as a field on all issue types. I have one workflow shared by all issue types. I want it to work like: before transitioning from "...
Some of our customers doesn’t get the email that we send out from our servicedesk, however we can confirm that other customers do and when we send out a test mail it works without any issues. When l...
Hello One of my customer, installed Insight some time ago, before they upgraded JSM to the 4.20.1 version. This JSM version includes Insight, but in my customer prior version does not includes Insig...
Hello One of my customer, has JSM 4.20, according to marketplace, Insight is included in this JSM version. But there is a possibility that this customer will stop using JSM in a short time. W...
Hello! I have a Data Connection in my Portal Forms connected to a singe-dropdown. WHen using a Data Connection, you aren't able to link the chosen data to a Jira field as you'll get the error...
Hi , I have the requirement to check when all the linked issues are resolved, then the parent issue should be resolved. I tired using the automation for JIRA but the problem is it is not chec...
Hi I am trying to Integrate pager duty with service desk , I have got as far as adding in the API key , however when I try to configure the credentials 'Jira Connection options' I am getting ...
Need the JQUERY for the below requirement Tickets which were registered in JIRA for the previous week AND tickets which were registered earlier but were still open. Could you please assist ...
I am implementing Jira Service Management and require some guidance on how people are configuring incident templates. Ideally, I would like to have customized incident templates depending on w...
Because of the "new" automation we're willing to replace all our existing legacy automation rules by rules using the new automation. We're just migrated from Jira ServiceDesk (server) to Jira Se...
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