We've created an access request flow where our users can select an insight object from our list of systems. I'd like to create an automation that auto-assigns the ticket to a user which is reference...
We have service desk. Email is linked to a default issue type (in the example below, the default issue type is "Service Request"). We have another issue type we'd like any new email request to get as...
I am looking into the new forms released for our instance. I am just wondering if there is any way to get a direct link to a jira form that can be made public? We are a school and require s...
As the title says, I want to create a linked issue in a separate Project from my Jira Service Management project but I am unable to find the command? I have used JIRA for 5 years at at this poi...
Hi, I wanted to know if there was any documentation for best practices, the necessary configuration when our client also has Jira as a ticketing system on their side and thus be able to s...
Does the loom button only appear under a description field in the custom request form? Is there any way to display this in forms?
I want to create a project template for a meeting that we hold twice a year. The meeting requires research, content development, software demonstrations, and post-meeting feedback and analysis. It's ...
Why Change Calendar in Jira Service Management is not showing the Change Timeline as soon as the information are filled(planned start time, planned end time, actual start time, actual ...
Hello, I have an automation running that clones a ticket when a component is chosen. The clone then becomes the ticket to be completed. I am wondering if there's an automation that onc...
I want to pull metrics report of how many tickets we have received and how many have been resolved till date. How can I do that? And how do I create kanban board?
I have connected my Jira Service Management account to a zap in zapier but it disconnects after a while. I have been in contact with Zapier support but they say the issue is from the side of Jira. A...
I've added a Jira automation for issue created event. In my use case, there are two types of users. 1) create issues directly through Jira software. 2) create issues using Jira rest-API. I ...
Hi there, Could you please advise what can be the reason a space owner not to be able to edit it ( unable to edit non of them ), as permissions are ok and also there is no page restrictions?...
My issue status "Tamamlandı" in "Done" category. I except to set resolution status to "Done", however there is nothing there. Why this happened? Project type: IT service management (Essentials)...
I'm creating a form for the service portal through Jira Cloud and I need that some fields are visible only if the value of two previous fields be the desired one. In the image, the last ...
When users open a new ticket, I would like our team to get an email. I tried setting it up via notifications, but nothing appears. I set up a distribution list, as it seems notifications only allow ...
Newbie here..... When answering a customer on the ticket a different colleagues name appears as having changed the status ticket. Checked through Automation, nothing strange here. What am I missing...
Hello, I'm facing the same problem today with many customers and not just one. Can you please share what was the resolution for this problem? Thank you
How can we translate the new forms to the languages supported by a service management project ? As example We have a Servicedesk in German (default) French We create the new form i...
For us to work efficiently and effectively, we are looking for automating some of the processes. One is the creation of the Post Incident Reviews which contain a lot of data which are mostly coming f...
HI i downloaded the free version of Jira service management , accessing it over cloud. but i wanted to try out the IT asset management. but i couldnt set it up. i need help on this. &nb...
Hi! I have created 2 JSM projects for my team, but I will be leaving soon to another company. I am the Jira Admin and owner of both projects. I am also creator and owner of several automations for th...
Hi All, I just installed trial version of Power BI Connector for Jira. My jira is server version. I have created a data source like below now in my power BI desktop app when i c...
I've just created a Service Project, and selected the Automation from the library called "When a customer comments on a closed request → then reopen the request". I have a single ticket I'm working ...
I like the Jira Service Management and its portal, but I need the portal and all functionalities under my website url, I do not want my customers going out of my domain for the help center. how can I...
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