I want to specify special image to appear as the og:image when sharing the link of my confluence/space, but didn't find a straightforward way to achieve this! I had tried JS but then identified that...
I'd like to add the variable which adds the name of the user sending the message. But I can't find the variable in the drop-down list of the message variables. Is there a reason for this? What can I ...
Hi, I would like to change the layout of how some of my data is displayed within a gadget. Currently I have created a report for my project's SLA met vs breached incidents per prio. I do not really ...
Im using Jira company managed service desk. Im trying to set up a required field in some of my screens however, every time i set a Custom field as required, the emails been sent to the service desk ...
Hi Guys, Regarding permission of attachment, I could only find the creation and deletion. I am wondering if there is any way to set the permission or entitlement on attachments so that only en...
Hi All, I want to find all the linked issues which are closed corresponding to a particular issue. I have an issue TSS-12 and it has 3 linked issues - SS-38, SS-40, SS-37. Out of the 3 linked issu...
Here is what we are doing in our instance of JSM. We have a project created for our IT support. We have multiple Tiers and tracks providing support to internal employees for their IT needs. ...
Hello, is there any possibility to automatically set a custom field in task, with url of git flow deployment url. After creating branch from story or bug, devops automatically creates url where th...
During RFC filling, we have some permanent users, who want to receive notification (list of expected implementations (email)) for example every day on 3 PM, for being in term of change/implementation...
Hi, So I fetch the fields to display for a request type using the endpoint "/rest/servicedeskapi/servicedesk/${portalId}/requesttype/${requestTypeId}?expand=field". However, the valid values array...
I'm developing a Plugin for security purposes. I need to remove Jira version from the footer, but i don't want to be replace after Jira upgrade. How can i set the footer programmatically from a Plug...
We have a query from our customers where they would like be able to see the people who were originally CC'd on their support for all replies. From my use of the system and reading some of the answer...
Hello, we have some kind of problem with aprrovals object with our Scriptrunner listeners. In our case on TEST env we getting different ordering than on our PROD env. list = ApprovalService....
Hi, I've been trying to create an automation rule for a test proyect in Jira Service Management to clone issues in a software proyect. I've created this simple rule I keep getting "some errors"...
Hello, I would like to know if there is a query which let recover all field link to an issue type. If it's not possible, can we add a configuration system for a system field? T...
Hi all, I am a new JIRA admin and have recently taken over the tool. In our company, the Jira License and Confluence licenses are added to users via AD groups. As we have more...
We have a filter setup as follows... "Request Type" = "PRISM Incident (ITS)" and when we exported to excel, csv etc, the export would contain the request type field as the above example. However a...
Hello. My company transfer in Cloud Jira and we run into problem. When we have change to 'closed' status this is no show for change. What could be the problem? How I can tweak this setting to ...
In jira service project , while "raising request" to "ask question" ,, i want my department should be selected aoomatically? lets say person A belongs to department X person B belongs to departme...
We are currently creating dashboards using JQL to report on Response SLAs that are met and breached. However, to compute the % of response SLAs that were met or breached vs. the standard SLA target, ...
https://{domain}/gateway/api/gasv3/api/v1/batch When the widget is embed, the API uses the host domain, rather than its atlassian domain which occurs an error. Here is an example.
Hi, so we are about to start a FUT with 30 persons from Dev team, the companie started the project in Jira Service Management and what´s curious is that one account can access to the project, and see...
Hi there, We are currently looking at implementing a waiting customer nag which adds a comment to the ticket saying "hey we are waiting for your response, get back to us or we will close the ticket ...
Hello, I'm finding conflicting information on the forums about email aliases and if the alias or forwarding address is added as a requested participant. I have a project setup and want to rec...
I would like to insert more fields like, priority, planned date, etc...
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