Hi, I am new to Jira and taking small steps towards learning about it. I did a bulk migration of around 150 tickets from an existing Jira Service Management Project to a new one. Now, I want ...
We have an ERP for internal purpose. We would like to ingrate it with Jira. Please let us know the possibility
Hello, Is it possible to create a ticket recipe with a trigger with two conditions, e.g. where 'field A' = X and 'field B' = Y ? Thanks
Hi there- The problem is that there are many ticket recipes in the recipe builder. If I could group them, it would make it easier to work with them (e.g. to find them to troubleshoot). Is it ...
Hi there- I've done a number of configurations with Halp/Assist, but I don't know if it's possible to manually connect a Halp ticket with an existing Jira ticket. For more details, when users pos...
We have Jira Service Management Portal, which is used by external and internal customers (who are part of our company - same domain). Is there a way to track internal customers, I mean creating an in...
Hi everyone, We recently upgraded Jira to 8.20.6 and JSM to 4.20.6. Post upgrade we found out that User picker (Multi) is not appearing on customer portal on jira form. I checked cust...
Hi Everyone, In this video tutorial we showcase how you can build a Jira Service Desk using Forms. You will be able to build a full end to end Jira Service Desk with the help of pre-built Jira Templ...
I'm trying to see how on my service desk login screen, how I can add a note, that if you cannot login, to contact the JIRA administrators, where it will bring up a screen for them to submit an email ...
Hello - I'm having trouble figuring out how to setup 2 new fields that are linked on a ticket. One is a Status and would be the Sub status that would be linked to the status. For example: If y...
Hi, all I have three different custom fields: Customers(select list), Customers Market Area Mapping (Select List (cascading)), Market Area(select list). I need to make an automat...
TL;DR In December '21 we announced changes to the incident management workflow for all Jira Service Management Cloud customers, since then we have heard from many of you that these changes negatively...
How do I configure for multi-company or multi-locations assets management?
if someone from @company1 emails support, I would like it to automatically assign to an organization company1
When a ticket is raised either manually or as part of an email request, the organisation is not included even though the customers have been added to specific organization's
I have removed the ITSM Sample project from our JIRA SM Cloud instance by trashing the project. However, in the Reporter field of issues of 2 other service project, the reporters of the ITSM Sample p...
Hi All, I'm using insight to store contracts for my procurement team. I've made an automation that checks the 'review ticket creation date' stored in insight, and if it's today, create a review tic...
Hello Team, Is it possible to create a rule that deletes an existing form in a ticket when the value of a field changes (for example the status changes value); Thanks for help
I did a big mistake, I deleted queues from our service project, is there any way to restore deleted queues ? arf :(
Is there a way to send a jira teams discussion to an already existing jira ticket? I see you can create one from teams but not send to one.
When service desk agents try to use the @mention functionality in a comment, the list of proposed users consists of only the reporter, assignee and other agents. I've checked the Browser Users permis...
Involve your clients in the work process without any need to open Jira. For example, get customer feedback from Email or allow users to edit issues without leaving their inboxes. Do this through Jira...
Hi Community! I have a JSM instance which comes with OpsGenie and a question about linking alerts with incidents: In OpsGenie you can link an alert with an existing JSM incident. In JSM you can ...
Hello, ist it possible that the Links, in our case Links to articles will be open in the same window (or tab). It seams that all links added will be open in blank windows. "Links [name|http:/...
Hello, We currently experiment with an object sheme (JSON import) using two object types A and B. As far as I understand it is possible to restrict user access and visibility based on the object t...
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