Hi Everyone, I am facing this issue and it is driving me crazy. The date time picker in the summary is different from the on in the issue details although they are the same field. I have added...
Hello! I've tried to get this working all day and I'm finally giving up and asking here. We are using insight to store our hardware Assets ie. laptops and every object has a "User" with typ...
Hi, I want to solve following problem.... I've designed 2 Object Types in Insight: Software (contains list of software applications) Team (contains list of teams) I have linked the "Software" ...
hi I want to publish an article in the knowledge base. The article is complete when two source code files are attached to it. I want to know how to add a file to an article in the knowledge base. th...
Hi Fumbling my way through this, have setup a customer portal with issue tickets etc, works fine. I now want to add a user guide and help articles which the customers can view. I've set ...
自动化自定义设置中配置执行网络勾子
In this integration, the user should log in to Jira and create an issue, Can anyone help me.
Whenever I am moving RFC to another stage as shown in the Attached File, As shown in the snapshot The time should stop whenever/whoever changes the stage to ON HOLD the TimeStamp Should Stop But for ...
Hello Atlassian community, I am contacting you because I have a problem with a JS script. Indeed, the goal of my "mission" was to develop a JS script in order to meet a certain specification. When ...
Hi All, This is similar to the topic here: https://community.atlassian.com/t5/Jira-Service-Management/Create-Jira-Issue-with-groovy-script-in-Insight-automation/qaq-p/1853773  ...
I have successfully linked the customer portal to my website. Now I have a question about my existing customers who have already registered on my website. Do they all have to register again in the cu...
Hi, My name is Sara and I´m pretty new to JSM and have only been doing this for 6 weeks. I want to create an automation that is listening to a different email address when an issue is created. Not t...
Need some assistance with setting up an automation to send a particular filter results to a set of users. I was able to find the scheduling part of it but unable to get the results of the fi...
Hi there, We have a few forms that need an approval before the request should be actioned, (email attachment sending, messaging on some social media platforms and such). There is no rule to th...
We cannot access our instance neither sandbox since late Monday EST. Any updates besides the ones showing on the Atlassian status page? Thanks, Olimpia Estela
Hi I have a form and it is set up for "Keep form open so that anyone can edit and submit it after the issue is created". The user creates the request filling in the form which has mandatory fields an...
Hi there, I decided to use the new 'Forms' in JSM to build up some of our forms to leverage the idea of not having to create a tonne of custom fields. I have noticed a difference in the standard fi...
After creating an email for a new employee within the company, an invitation email has been sent, but the employee is not receiving the email. I tried a day later, but also did not receive the mail....
Hi there, Looking at building up our Facilities forms for JSM and not sure what the approach is when there are lots of check boxes on the form. Is it a matter of creating a custom field for each of...
We have a few radio stations, that some times go off air. How could I set up Jira Service Management to track the outage time? we setup a custom field for the stations, but don't know how to track th...
Having some trouble here and can only find documentation for the server API. I am simply trying to set an insight field when creating an issue via the Jira create api /rest/api/3/issue https:...
In an existing workflow, I am trying to view/edit approvals by selecting the checkbox or 'edit' next to the "Include Approval Step" I am getting an error below (screenshot attached): "Unable to load...
Hello, I would like to be able to remove the email input that is marked in green because I already have an input for this field in my ProForma form. I have searched for it in "request f...
Is there any mitigation steps to clear the current log4j issue in latest service desk.
👋🏼 Hey Community, in a Server Jira Service Desk (JSM) project, I created a request form where I set a numeric custom field to put in the time (hours) the requestor worked on a task. I'm currently ...
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