Hi I am looking to add an additional ticket status for a certain ticket type (without changing anything in the workflow in other tickets). I have found a single article > https://community....
Special characters are coming in Summaryin Jira tickets
Hi all, I am experiencing difficulties with the setup for email handler. I want to create new issue with each message, regardless of having issue key present in email subject. I cannot find anythi...
Non-profit agency had Jira service desk which expired 2 years ago. They have 65 users and 3 agents/IT admins - MS 365 and MS Teams. Need help with the following: 1. Client wants to activate Jira S...
Hi Network. How can I get bundled field subfields on groovy expression?
Hello, Would like to get your assistance with my question below :) I want to find tickets that their assignee user has been changed after the resolution date. Do you have any idea for the cor...
Hello, as a new user, can I please get help in understanding for the records used in Jira Service Management. For example: 1. Issues Types 2. Request Types 3. Components 4. Portal Groups 5. Forms 6 ...
Currently I am trying to learn to create forms for our service desk. However, when I go to create a form, there are no templates like the instructions on https://support.atlassian.com/jira-servi...
Hi! Everyone, how are you? I deleted several SLAs from a specific project, however, they still show up in the list when I'm creating a new one. How can I delete them definitely from the platform? I...
Hi everyone, we are migrating from Server to Cloud and we have customized some of our portals with Actions for Jira Service Management that do not exist in the Cloud version. I need custom buttons ...
Hi we have a problem when try to delete object with inbound references we use DELETE method: DELETE:XXXX/rest/insight/1.0/object/436352 but it responds with HTTP 500 because it object hav...
Hello, Community! One of the biggest complaints we get from our end-users is that tickets can be "forgotten" and not updated as frequently as they should be. We would like to set up an automa...
Any help with direction would be greatly appreciated! I send an email to the default email account for our cloud based JSM. - Email contains a subject and simple description - No CC's on the email...
I am attempting to set up an automation rule in a project that will automatically reassign an issue when it is set to a specific workflow status. I have set up a custom field using "user picker" as t...
How to integrate "ManageEngine" and "Jira Service Management".
So, I searched these forums for the term govcloud and found no matches. The Atlassian Standard Infrastructure (ASI) documents say that QuickStart is available for govcloud but is not supported ...
Hello, We have a board setup that we've been using for our sprints that lives within a user profile (rather than a project). This is the case because the board works off a filter that include...
Hello, I added a service request from the mobile app but it does not populate under open service request on my desktop browser. You can search and find it under "worked on", but not under my project ...
Hi, We are setting up JSM queues. A former Dev in our team saved all queues under this item in the JSM Backend: Could anybody explain to us, what is that function? And how we move the queues fr...
Hi All, We are using Insight in Jira Service Management Cloud Enterprise. I just found out that reporting is not available in Jira cloud. Any idea when this might become available? Than...
Hi community, I have created a automation for reopening issues, and I want to add in the email we receive the Resolve date. But I can´t make that work in any way and can´t find any smart val...
Hi, The Quick Search bar in the top right part of the JSM screen lets me search the contents of tickets, but I would like to filter by reporter in there and I can't figure out how. According to the...
Hi, I didn't know how to formulate my question better but here's what I mean: Tickets have name which is the message a user send in Slack but this is not great since they can be quite long ...
I created a rule which creates a number of subtasks when an issue meeting JQL conditions is created. JIRA Automation has logic built-in to allow subtask creation which should copy field values...
Hi, We're starting to set up gates and stuff via the Jenkins integrations which works but I'm looking at how we can get it production ready, we've got countless Jenkin's Pipelines and services so I'...
User | Count |
---|---|
29 | |
26 | |
16 | |
15 | |
10 | |
9 |
Subject | Author | Posted |
---|---|---|
3 hours ago | ||
5 hours ago | ||
7 hours ago | ||
9 hours ago | ||
9 hours ago |