Hey folks, I'd like to have solved the following issue: In our company we compose certain products/service with regard to predefined deadlines (e.g. end of month, quarter, year). In this process va...
Hi all, well, does the jira service desk have a search field to find the tickets in a faster way ?? EX: I want to find all tickets of the client "X" whatever their status, open or closed, etc. If yo...
I'm looking for a way to make a Request Types visible to only a specific subset of Customers in my Service Desk. If it can be done by Request Type Grouping that would be ideal. What is th...
Is there a way to search for issues whose status has changed within 5 minutes? Not within the LAST five minutes, but were closed just within a five minute period - NOT a specific date range. &nb...
How can I configure the status change updates for the Client Portal tickets? Thanks
I want my own template to be implemented for customers e.g. When i add a customer account, a mail which goes to customer's email id with Username and password, that email i want to customize in our o...
I want my own template to be implemented for customers e.g. When i add a customer account, a mail which goes to customer's email id with Username and password, that email i want to customize in our o...
Hi there, I simply managed to pause SLA timer on specific status. As the status "Pending" has internal and external reasons, I want to pause the SLA only for external "Pending reasons". Unfortunate...
Hello! Help me please,I need to add column Priority to grid(for example in screenshot). How to do it?
Hi, I need reports on my SLA goals, but these SLA goals have JQL filters (other goals needed per priority). I consulted the documentation, but it says: LA goals use overlapping JQL fil...
Dear, I would like to know where 2 configure a screen for an external Manager so he can see what his employees added for issues. He needs to see all open en closed issues from his employees. Best r...
Hi everyone, I already asked a similar questions some days ago, but now the specifics have changed a bit and I would like to rephrase. The problem we have is that we cannot allow all customers from...
Hi , I have Jira Helpdesk Server version and I want to migrate it to Standard JIRA Server version. I'm happy purchasing a new license. I want to make sure I don't lose my exisiting task...
I would like to get the current date and time when changing status, like when the Agents assigned the ticket, assigned date and time is also captured. I think I can achieve this through post functio...
The content of the email that the client wants to receive is the whole trail of comments between the agent and the customer. I am thinking that every comment is stored to a field and add symbol...
Hi, I am new to JIRA service desk. I have not been able to find a solution to the above. We have a public web form and have set up a registration form that will be filled out as a "Public" user. T...
I have JIRA email notifications disabled, though I do have a notification scheme setup. I also have JETI email notifications setup as well. Periodically I will get, for example, 2 emails ...
Can I install Jira service desk as a stand alone product or do I need to install Jira first?
We happen to have a 3 step approval chain under a field value condition but when an auto approval has been triggered in step 2 status, the status doesn't seem to update to step 3. Onc...
So I'm trying to create a workflow that allows us to set who the approvers are in a group so that it allows each group to raise a ticket which will notify their approver(s) which can then approve bef...
I have multiple customers we provide systems support to. I receive system alerts into Jira via email, and create tickets. I have Organizations which each have their own email sending aler...
I cant seem to get the Incident issue type to connect to the workflow. Am I missing a step, or is this a bug? The Issue type - Incident is associated with the workflow, but the workflow i...
We have our site set up and are testing it currently. We want to have a site on our online domain (example: servicedesk.oursite.com) point to the customer portal sign in page, so our users can easily...
Hi, we have received requests by our customers, that they don't want to opt in into each issue one of their organization opens, to receive further notifications. So i checked the configuration for ...
Hi! Even though my project lead is set as the default assignee for new tickets - by default a new issue is not assigned to this project lead. I did find that in all my 'request types'...
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