How do I create a report like the default "workload" report in Jira Service Desk. I want to list the agents and number of tickets resolved by each in a specific time period. Instead...
Hi There, I created the mailhandler in Jira service desk, and when I run the test, it's giving me the "mail handler gmail error lookup failed" error. please advice. thanks
Hi, I don´t know if issue security schemes works for me. I have 3 requests types: A, B, C and 2 services desk team. (Teresa and Laurel) Teresa has HR role and Laurel has a Dev Role. I w...
Hi, When a customer comments in a Jira Service Desk ticket, the current assignee is not receiving an email notification. The JIRA Service Desk project is assigned to the Default Notification s...
We have jira service desk in cloud. Is there a way to put Active Directory branches in Jira Service Desk?
I have a workflow defined which require approval from one person in two different states. I have used the Add Approval checkbox and configured it to a single user custom field which I have created an...
Hello Community, i'm searching for a function or app to do some kind of scripting/api calls based on jira event triggers. For example, whenever a new customer ist created by creating a new ...
Hello, We have many fields that we require have information in them before an issue can be resolved. These are internal fields and not something we offer to customers to fill out. We have se...
This is a huge issue for us and yet there are no links to get help for this? Closed requests are displaying correctly however more important NO open requests are displaying when a reporter subm...
Hi, We use the support widget which you generate on our site and it works fine on all browsers bar IE. The code used is below along with the error we receive: <script data-jsd-embedded data-key=...
Caros, depois que alterei o fluxograma, os chamados que o status final é inserido, como por exemplo RESOLVIDO OU CANCELADO não estão saindo da fila de atendimento e antes com o fluxograma padrão isso...
Any idea why i am getting error while turning on email support under project setting? JSON:parse:unexpected character at line 1 column 1 of the JSON data
I have an automation rule that, upon creation of an issue, depending on one of the input fields, then updates the list of request participants. (Basically using it as a kind of automated triage.) Th...
Hi, I've just discovered our customers can no longer use our search macros while in Confluence (we're using cloud). I can't find anything in the community about this. Please could you assist? Man...
Hi community Currently I'm setting up a new service desk. Meaning, it is not in a productive environment yet. I created a Webhook, connected it to our MS Teams, enabled "comments" and ticked "creat...
Is there a way to set for an SLA to change once a priority of an issue is changed to a different priority with different SLA, but without resetting the previous counter? For example case was...
Hi, I'm using the Jira Service Desk in a next-gen environment, and I have a very minor annoyance but that is costing me minutes per day, so I figured I'd at least try my luck here. When I try ...
Our current Jira Service Desk Cloud automation is built in the regular "Automation". Some of the automations are beginning to grow in complexity, and we'd like to move/convert them to "Project Autom...
Hello yet again, I would like to provide customers with certain documents, when they fill in a request in the customer help Portal. For example: When customers want to report a bug to our 1st lvl,...
this is regarding Notify agents of tickets nearing SLA breach under automation. By default, only allowed to set time as 30 minutes or 1 hour. I need to change this time to 2 hours. is it po...
Does the community forum is part of Jira service desk product?
Hi, I am trying to create a table in jira description using the markup language but when I refresh the page I see the table for a split second and then switches back to markup. I am not sure i...
Is there a way to have Service Desk notifications sent to some customers but not others? We have a scenario where a process is being run by an RPA Bot and when the process completes it sends a succe...
Currently we have a Slack channel where we get alerts for a service desk requests from all of our customers. Now that we have several customers using our service desk and submitting tickets, it...
Can I have one level of field as dropdown and other level of cascading to radio or text button? or both filed always have to have dropdown itself?
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