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When I create a linked issue (More>Create linked issue) from Service Desk and click "Create" the "Customer Request Type" field appears. In it it says, "No Match" and has an error message "Invalid customer request value".
I don't want users to have to set this value over and over. How do I get it to just copy the value from the original ticket I was looking at when I selected "Create linked issue" in the first place?
I am facing the same problem (JSD 4.6.1, server). When I create an issue in Project A I can perfectly fine create an issue without setting the request type. But when I am viewing an issue in Project B and try to create a linked issue in Project A, I get the same error message. Both projects are JSD projects.
On another installation running JSD 4.7.1, data center, I do not have the problem.
I'm not using the cloud version.
Thanks, Jack. I forgot to mention that I'm moving the ticket from one Service Desk project to another Service Desk project when I see the error. When I move to Jira Software I do not get the error message.
And, yes, the original issue does have a request type and when the create linked issue screen pops up I select an issue type. And I'm made sure that the issue type and request type of the original ticket exists in the project I'm creating the linked issue in too.