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conditional field in Jira Service Desk

Sorry if it's repeated, but I searched a lot and didn't find much.
I need to create a conditional field in Jira Service Desk, that is.
When selecting a value in the pending field, the next field presents certain values / filtration for selection.

it is possible to perform this configuration.

I will use for example:
field A: Windows / Linux
Field B: Windows 10 / Windows 7 (Filtered by windows, as the previous field was selected windows.)

2 answers

0 votes
Jack Community Leader Feb 04, 2020

I think you want an Cascading select field that should meet your requirements

I am studying a lot about the Cascading select field, even trying to implement it, but in my case there would be more than 2 levels.
I'll put it as an example that would be: OS> Windows> Windows 10> Word (just an example)

Jack Community Leader Feb 04, 2020

this isn't available in Cloud. there is an addon for Server/Data-center. multi-level-cascading-select 

for your case you would have to create multiple cascading field, e.g.


  • Mac > Sierra, Mojave, Lion, Catalina, etc
  • Windows > XP, 7, 10, etc.

Office Suite

  • G-Suite: docs, sheets, forms...
  • Microsoft: word, excel, ppt...

in the other topic you helped me .... (informing that it is not possible to use cascading in NG)
now I ask ... This app work on NG ?

There are a couple of marketplace apps that will help you achieve this sort of result.

Full disclosure: I'm the PM for ProForma.

@Simon Herd Could you please help me understand how we can use Pro Forma forms for multi level cascading in JSM Cloud? I do not see an option to select cascading field in the dropdown list?

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