Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

conditional field in Jira Service Desk

Sorry if it's repeated, but I searched a lot and didn't find much.
I need to create a conditional field in Jira Service Desk, that is.
When selecting a value in the pending field, the next field presents certain values / filtration for selection.

it is possible to perform this configuration.

I will use for example:
field A: Windows / Linux
Field B: Windows 10 / Windows 7 (Filtered by windows, as the previous field was selected windows.)

2 answers

0 votes
Simon Herd Atlassian Team Feb 12, 2020

There are a couple of marketplace apps that will help you achieve this sort of result.

Full disclosure: I'm the PM for ProForma.

@Simon Herd Could you please help me understand how we can use Pro Forma forms for multi level cascading in JSM Cloud? I do not see an option to select cascading field in the dropdown list?

0 votes
Jack Brickey Community Leader Feb 04, 2020

I think you want an Cascading select field that should meet your requirements

I am studying a lot about the Cascading select field, even trying to implement it, but in my case there would be more than 2 levels.
I'll put it as an example that would be: OS> Windows> Windows 10> Word (just an example)

Jack Brickey Community Leader Feb 04, 2020

this isn't available in Cloud. there is an addon for Server/Data-center. multi-level-cascading-select 

for your case you would have to create multiple cascading field, e.g.


  • Mac > Sierra, Mojave, Lion, Catalina, etc
  • Windows > XP, 7, 10, etc.

Office Suite

  • G-Suite: docs, sheets, forms...
  • Microsoft: word, excel, ppt...

in the other topic you helped me .... (informing that it is not possible to use cascading in NG)
now I ask ... This app work on NG ?

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira Service Management

Next level incident management in Jira Service Management

Hello Atlassian Community! We’re thrilled to announce some exciting changes to incident management in Jira Service Management Cloud, in order to give your teams extra muscle during incidents, and ...

1,608 views 20 12
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you