Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

I cloned an issue of service desk to jira software. i commented on that issue from jira software but i can see it on the same issue in service desk. 

Is it possible to view those comments.

1 answer

1 accepted

0 votes
Answer accepted
Jack Community Leader Jul 13, 2021

Do you mean to say that you commented on the issue in Jira software and you cannot see that comment in Jira service management? If so that would be expected as the issues are separate. If you want to hav3 the comments mirrored you could use Automation.

Thanks for you response Jack.

the issue was cloned from service desk to jira software. 

When posted a comment on that cloned issue it wasnt visible on the same issue in service desk.

how do we mirror the comments?


Jack Community Leader Jul 13, 2021

Cloning does not result in comments being mirrored. You will need to use Automation for this. I would also recommend using “create linked issue” rather than clone.

I guess that clears this all.

Thank you jack, appreciate for your help.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira Service Management

Atlympic Event: Jira Service Managemnt

Hello Community!  Quick disclaimer: We are running a contest on Community (The Atlympics!) from July 23rd - August 8th of 2021. If you are interested in participating in this contest (prizes! ...

215 views 1 4
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you