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can we send CSAT feedback form multiple times to customer for their feedback

Nilesh Mehta
Nilesh Mehta Jan 12, 2021

we want to know if we can sent Customer satisfaction feedback form second time if they dont provide feedback on the support service received. For example : If i have resolved the issue & CSAT form is sent to customer as soon as I mark the ticket to resolved/Closed. If customer doesnt provide feedback in 24 Hrs, then we want to send them reminder mail to provide feedback on the support received. I want to how we can achieve this though Jira Automation.

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