we want to know if we can sent Customer satisfaction feedback form second time if they dont provide feedback on the support service received. For example : If i have resolved the issue & CSAT form is sent to customer as soon as I mark the ticket to resolved/Closed. If customer doesnt provide feedback in 24 Hrs, then we want to send them reminder mail to provide feedback on the support received. I want to how we can achieve this though Jira Automation.
We often have questions from folks using Jira Service Management about the benefits to using Premium. Check out this video to learn how you can unlock even more value in our Premium plan. &nb...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event