Sometimes I try to change the reporter email in a ticket created by a forwarded email by staff. The public user's email is there but I can't change the reporter email. It says No Options. How can I enter a different reporter email if the system doesn't recognize it?
thanks,
Daboopster
Can you check your project permission "Modify Reporter" ?
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It looks like I have that permission to modify reporter. The issue I believe is when the system doesn't recognize the email.
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