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can different customer different portals

Example:
A portals : customer A,G H can see and submit ticket only.
B portals : customer A,B C can see and submit ticket only.

customer A can submit ticket in portals A & B.
and
customer G only can submit ticket in portals A.

1 answer

0 votes
Ismael Jimoh Community Leader Dec 16, 2020

@Billy  

To achieve this you may need to adjust your customer permissions for each project. You will need a setting stating only customers  added to a project are allowed to access the portal. See:

4C0BEFBF-D911-44CD-91AC-57F4D73F233C.png

Change the share option to the second option so users cannot see each other unless they know the other person’s email address.

This setting is for both projects.

@Ismael Jimoh  If is same Project, but can see diffrent Portals Group, this can ?

Or must need 2 Project to control Portals ?

Mean:

only 1 Project, but inside have 3 Portals Group. (A, B, C)

but in this Project i got 30 Customer,
- 1 till 14 Customer only can see Portals Group A,
- 15 till 26 Customer only can see Portals Group A, B
- 27 till 30 Customer only can see Portals Group A, B, C

may i know how can i setup this?

Or i need open 3 Project (X, Y, Z)
X Project -  adjust 1 till 30 customer to this Project.
Y Project - adjust 15 till 26 customer to this Project.
Z Project - adjust 27 till 30 customer to this Project.

Ismael Jimoh Community Leader Dec 16, 2020

Unfortunately, you would require 3 separate projects for this without an add-on to my knowledge. The default JSD configurations are on a project level and not per request.

The options are using add-ons like https://marketplace.atlassian.com/apps/1212161/extension-for-jira-service-management?hosting=cloud&tab=overview could help. See set permission for Request Type.

Regards.

Tom Jones _Appsvio_ Marketplace Partner Dec 16, 2020

Hi 

You can also use our app, Feature Bundle. It has more options to control request type visibility. You can also set dynamic visibility for the entire portal. 

Cheers, Tom

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