A portals : customer A,G H can see and submit ticket only.
B portals : customer A,B C can see and submit ticket only.
customer A can submit ticket in portals A & B.
customer G only can submit ticket in portals A.
To achieve this you may need to adjust your customer permissions for each project. You will need a setting stating only customers added to a project are allowed to access the portal. See:
Change the share option to the second option so users cannot see each other unless they know the other person’s email address.
This setting is for both projects.
only 1 Project, but inside have 3 Portals Group. (A, B, C)
but in this Project i got 30 Customer,
- 1 till 14 Customer only can see Portals Group A,
- 15 till 26 Customer only can see Portals Group A, B
- 27 till 30 Customer only can see Portals Group A, B, C
may i know how can i setup this?
Or i need open 3 Project (X, Y, Z)
X Project - adjust 1 till 30 customer to this Project.
Y Project - adjust 15 till 26 customer to this Project.
Z Project - adjust 27 till 30 customer to this Project.
Unfortunately, you would require 3 separate projects for this without an add-on to my knowledge. The default JSD configurations are on a project level and not per request.
The options are using add-ons like https://marketplace.atlassian.com/apps/1212161/extension-for-jira-service-management?hosting=cloud&tab=overview could help. See set permission for Request Type.
On October 20, 2021, Atlassian published a security advisory for Jira Service Management. The full advisory is available at this link. We've seen a number of questions already asking for...
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