Jira Cloud notifications via customer email, you want notifications to be made with customer email and not with Atlassian email.
The question is:
Is it possible to do this in the Cloud? Even with an addon.
@Eduard Diez you have to clarify which notifications you are referring to: Internal (agents/users) or customers notifications?
This article https://support.atlassian.com/jira-service-management-cloud/docs/add-an-email-account/ that I've already told you in another thread of yours, takes care of the sending notifications to customers by using a custom email.
For the notification scheme you have to change it from project settings > summary:
The 2020 acquisition of Mindville added powerful asset and configuration management capabilities to Jira Service Management in the form of Insight. Following the completion of that integration, custo...
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