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can I send an email from jira cloud with the client's email

Hi community

Jira Cloud notifications via customer email, you want notifications to be made with customer email and not with Atlassian email.
The question is:

Is it possible to do this in the Cloud? Even with an addon.

 

Thank's

2 answers

2 accepted

2 votes
Answer accepted
Alex Koxaras Community Leader Oct 14, 2021

@Eduard Diez you have to clarify which notifications you are referring to: Internal (agents/users) or customers notifications?

This article https://support.atlassian.com/jira-service-management-cloud/docs/add-an-email-account/ that I've already told you in another thread of yours, takes care of the sending notifications to customers by using a custom email.

For the notification scheme you have to change it from project settings > summary:

internal notif.png

Is for the agents noy users

Like Alex Koxaras likes this
1 vote
Answer accepted

Hi @Eduard Diez ,

You can also check this article to find a solution: https://www.alphaservesp.com/blog/tips-and-tricks-on-how-to-send-emails-directly-from-jira/ 

May be it will help.

Anna

thank you !!!

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