can I send an email from jira cloud with the client's email

[Eduard Diez]

Hi community

Jira Cloud notifications via customer email, you want notifications to be made with customer email and not with Atlassian email.
The question is:

Is it possible to do this in the Cloud? Even with an addon.

Thank's

[Alex Koxaras · Accepted solution]

@Eduard Diez you have to clarify which notifications you are referring to: Internal (agents/users) or customers notifications?

This article https://support.atlassian.com/jira-service-management-cloud/docs/add-an-email-account/ that I've already told you in another thread of yours, takes care of the sending notifications to customers by using a custom email.

For the notification scheme you have to change it from project settings > summary:

[Eduard Diez]

Is for the agents noy users

[Anna Odrynska - Alpha Serve · Accepted solution]

Hi @Eduard Diez ,

You can also check this article to find a solution: https://www.alphaservesp.com/blog/tips-and-tricks-on-how-to-send-emails-directly-from-jira/ 

May be it will help.

Anna

[Eduard Diez]

thank you !!!