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behaviours doesn't work

I wrote a behavior rule, which is effective in creating problems, editing problems, and creating problems in jsd, but in the portal of jsd, the interface of the circulation workflow does not take effect. Is there any solution?

1 answer

0 votes

Hello @SU_ Derek R,

Indeed, I faced the same issue a couple of weeks ago.

In order to apply a behaviour to the client portal, you have to edit the Mapping of your behaviour, and add a mapping using the Jira Service Desk mapping. This mapping must then target the request types you want the behaviour to apply to.

Capture d’écran 2021-01-04 à 15.23.34.png

Let me know if it helped,


Hi  @Guilhem Dupuy :

Thank you for your answer. I did such a mapping. My problem appeared on the pop-up interface of the portal's conversion workflow. It was normal when the portal was created.




Guilhem Dupuy Community Leader Jan 06, 2021

Hi @SU_ Derek R ,

I don't understand what you meen by the pop up interface of the portal's conversion workflow, could you please share with me a screenshot ?



Hi @Guilhem Dupuy :

Thank you for you patience,Sorry, I cannot provide screenshots due to the permission of the working machine

the pop up interface of the portal's conversion workflowRefers to transition Screen.

Scriptrunner there seems to be a bug.

In portal, behavior is effective when it is created,But it does not take effect in the transition screen.

Tips: I have mapped the project and request.



Guilhem Dupuy Community Leader Jan 13, 2021

Hi @SU_ Derek R ,

In this case I guess you should create a ticket in the Scriptrunner service portal, they provide really good answers sometimes ! You have to insist a bit sometimes

However, if you write to them, try and be as clear as you can. I think a Screenshot or a picture will really increase your chances of getting a good answer :) 

Good luck,


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