We are about to implement Jira Service Desk for our IT service portfolio (Wifi, Accounts, Enterprise apps, etc). But we want to be sure we are set up to easily add additional ticketing systems for no...
Hi, I am new to JIRA Service Desk and am trying to figure out how to best align it with our processes. We have a tiered help desk -Tier 1 receives requests and tries to fulfill them, how...
Hi all, I am seeking help/advice to install the latest version of Jira service desk. My current version is 3.16.0 and it is installed on a locally hosted server. Thank you in advance. Chee...
Hi I'm looking for the best option to create a set of fields that can be repeated in a ticket in jira service desk. I'll explain further: let's say I want the reporter to include a list of products ...
Hello folks, I am doing some analysis to help my company migrate from Remedy to Jira Service Desk. I am trying to understand what Jira fields I can map the Remedy fields to. For...
Hi, our company is using Jira Service Desk Cloud version since a little more than a week now and we are wondering how other companies follow up on customer satisfaction feedback. On average we are a...
Can we do delegation in JIRA if no is there any way? please explain. For details related to my question: For example i have one approver for an issue or request. He/she is on vacation. Before goi...
Hi I need to understand how SLA clock works - we actually have Global Support in different regions. Now, if I configure SLA for 9-5 Calendar hours for a specific region say North America - users in ...
hello one of my service desk tem doesn't have permission to modified tickets . So the helper of jira about this agent permission is right . my question is so urgent&nbs...
Is there a way, (perhaps using Webhooks) to automatically push updates in Jira to Service Now (SNOW)
I'm hosting JIRA on Server for example yourjiracustomerportal.com/portal/10/create/233?desc=Test%20Test on a link in announcement additional info from ? is removed
The Servicedesk API tries to do a good job at allowing organizations to integrate Servicedesk for a streamlined, native experience within their own online portals. POST /servicedeskapi/request has&n...
Hello Community 👋, I'm a product manager at Atlassian, looking at improving change management capabilities across our products. In particular, we're looking at bridging the gap between Dev & I...
I am connecting my Jira Service Desk to an Outlook inbox, which is showing no issues with the connection based on the Jira email testing tool. However, some emails are skipped and not sent from the i...
Hi, We have a requirement where suppose if a user opens the create form and enters employee or Email id, based on that Emp. Id it should auto populate other fields like User's full name, Department,...
Hi, I am looking at implementing Jira Service Desk to replace our existing IT service desk and Works/Maintenance department ticket. A big request from Works was a calendar function, primarily for s...
So I'm testing a looped transition that I can automate and send a custom email via Scriptrunner to remind approvers about a pending approval. I'm trying to configure a button using the same url struc...
Hello, I am looking for a way to only have a particular group or "organization" in my JSD have access to particular KB articles. UNLIKE how the Atlassian SD allows you to filter items by wheth...
Hi, what is difference between create issue and issue types for any request type is it necessary to create issue or issue types
Dear JIRA users One of my customer aims to view all issues created internally by my own team. Does someone know how to set-up this functionality in JIRA SERVICE DESK ? Regards Ghislain
We use the simple JIRA Service Desk for our ticketing tool. We are looking for suggestions for add ons to make the product more robust (help with filling in data - templates, better workflow, m...
I have loged in to JIRA. and tried and clicked on projects link from menu. It shows error message. please help to solve this issue.
Hi, Dear all I have created a workflow and its scheme. Now I want to assign that scheme to a project but I don't see a "Switch Scheme" option. I am using Administrator Account and Trial version of C...
Hi Experts I need to turn off JIRA notification scheme and use my own Custom Email for sending updates on Issues - I am sending an email to Reporter when Issue is resolved and need to include Survey...
Jira service desk was deactivated from January Want to restart the service desk Kindly help
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