Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

automation for client lead base on organization


I want to know if is it possible to set the client lead based on the organization with an automation.

For example, when I receive a ticket and somebody(or other people in my team) assign the  the organization XYZ(name of the client) and automatically an automation would set the client lead to Bob.

is it possible to do that?

Also, is it possible to add some condition if we have more that one client like this the client lead field will be automatically filled.

For example, if organization is XYZ set client lead Bob or if organization is ABC set client lead Laura or if organization is DEF set client lead Daniel etc...


0 answers

Suggest an answer

Log in or Sign up to answer
Site Admin
Community showcase
Published in Jira Service Management

Next level incident management in Jira Service Management

Hello Atlassian Community! We’re thrilled to announce some exciting changes to incident management in Jira Service Management Cloud, in order to give your teams extra muscle during incidents, and ...

1,739 views 21 12
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you