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automatically populate an Insight Custom Field with all “Inbound references”


I want to automatically populate an Insight Custom Field with all “Inbound references” objects based on another Insight Custom Field. Is this possible and if so how?
(e.g. which type of Insight Custom Field is best to use for this)

Regards, Marco

1 answer

0 votes

You could do that with an insight read-only custom field.

As part of the field configuration, the set the "Filter Assign Scope" with a placeholder

For example, 

Let say you have Customer objects and Users objects. The User object has a Customer attribute so that Customer object has inbound references.

So on a issue, you select a Customer object in "Impacted Customer" custom field (single).

Then a read-only "Associated Users" custom field can have the following config:

  • Filter Scope: objectType = User
  • Filter Assign Scope: Customer = ${Impacted Customer}

So when you select an Impacted Customer, after you save the issue, there will be a background process (listener) that will update and set the "Associated Users" custom field.

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