I have a requirement that:-
1. Once customer creates an issue, to support team one custom field should be filled automatically and that field should not be visible to customer only support team.
Thanks for reply.
We have a field " Customer" with drop down value say A, B, C
What i need is, if customer A is requesting to service desk, this field should not display to customer, but once he submitted the request, Customer field should have default value A automatically filled up.
Because now we are doing it manually but sometime we miss that field to edit.
Is it possible to handle it?
what defines a "customer"? if it is a specific user you could use automation.
when issue created
if reporter = user A
then Customer = A
Of course if you have a lot of customers/users then this will become cumbersome to setup and maintain.
If however, "customer" is a set of users based upon say the domain then you will need to leverage an addon, e.g. Powerscripts, Scriptrunner I expect.
Hello Community members! We’re wrapping up the end of JSM June with an Ask Me Anything (AMA) with the Jira Service Management product team. This is your chance to ask all your ITSM questions to o...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events