Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Deleted user
0 / 0 points
Next:
badges earned

Your Points Tracker
Challenges
Leaderboard
  • Global
  • Feed

Badge for your thoughts?

You're enrolled in our new beta rewards program. Join our group to get the inside scoop and share your feedback.

Join group
Recognition
Give the gift of kudos
You have 0 kudos available to give
Who do you want to recognize?
Why do you want to recognize them?
Kudos
Great job appreciating your peers!
Check back soon to give more kudos.

Past Kudos Given
No kudos given
You haven't given any kudos yet. Share the love above and you'll see it here.

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

auto fill a custom field - JIRA service Desk

I have a requirement that:-

1. Once customer creates an issue, to support team one custom field should be filled automatically and that field should not be visible to customer only support team. 

3 answers

0 votes
Tzu Hau Chai Atlassian Team Apr 19, 2018

Filled automatically with what data? As for the field visibility, as long as the field is not added in Request Type > Edit field configuration it will not be visible in the customer portal.

Thanks for reply. 

We have a field " Customer" with drop down value say A, B, C

What i need is, if customer A is requesting to service desk, this field should not display to customer, but once he submitted the request, Customer field should have default value A automatically filled up. 

Because now we are doing it manually but sometime we miss that field to edit. 

Is it possible to handle it?

0 votes
Jack Community Leader Apr 21, 2018

what defines a "customer"? if it is a specific user you could use automation.

when issue created

if reporter = user A

then Customer = A

etc.

Of course if you have a lot of customers/users then this will become cumbersome to setup and maintain.

 

If however, "customer" is a set of users based upon say the domain then you will need to leverage an addon, e.g. Powerscripts, Scriptrunner I expect.

Is this possible by using automation ?

I need something like this.

 

Based on the members of an organization is need to fill an custom field with A OR B.

This should be triggered when the ticket is created or the reporter is changed.

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Jira Service Management

JSM June ask me anything (AMA)

Hello Community members! We’re wrapping up the end of JSM June with an Ask Me Anything (AMA) with the Jira Service Management product team. This is your chance to ask all your ITSM questions to o...

120 views 7 10
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you