approval email customer notifications

[Wayne Yang]

i have one approval but approval email customer notifications cant received mail

[YY Brother · Accepted solution]

Hi @Wayne Yang 

需要判断下是个例还是非个例：

如果其他审批人能收到邮箱提醒其审批，而某个人不行，那么是个例。正常都应该收到。仔细检查下邮件。

如果所有审批人都无法收到提醒，那么应该是 Rilwan 说的工作流问题。
Thanks,

YY哥

[Rilwan Ahmed]

Hi @Wayne Yang ,

1. Did you add approval step in workflow ?
   https://support.atlassian.com/jira-service-management-cloud/docs/add-an-approval-to-a-workflow/
2. Ask approver to check all folders in the email app including junk/spam folders