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Hi All,

I want my users to submit anonymous tickets, how can I do this? thank you all for helping. 

2 answers

0 votes
Liam Green Community Leader Dec 17, 2020

Hi @angelo.rosa 

I have found two articles from Atlassian on this.  The first one shows how users can create the ticket, then browse all tickets: https://confluence.atlassian.com/jirakb/how-to-allow-users-to-create-issues-anonymously-192551.html

The second one locks this down so that a user cannot browse any issues: https://confluence.atlassian.com/jirakb/allow-anonymous-issue-creation-but-prevent-anonymous-viewing-of-issues-in-jira-server-779160846.html

If you wanted to capture the reporter, then turn the field to 'anonymous' you could also do this through Automation.

Hope that helps,

Regards, Liam

0 votes
Dirk Ronsmans Community Leader Dec 17, 2020

Hey @angelo.rosa ,

Depends on how you define anonymous. If you want users (in your case customers) to be able to submit issues without having to login you can check the following article:

https://confluence.atlassian.com/servicedeskcloud/blog/2017/04/introducing-the-login-free-portal-for-jira-service-desk-cloud

The user will still be required to enter an email address for followup but it doesn't have to be a real one. This email address is set as the reporter of the issue.

This way they can submit, but not browse anything as they are never logged in.

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