Do you have aliases pointing to the atlassian email address or did you add a custom email address?
If you are using an actual alias then the application has no way to know where it came from. If you are using a custom address it should come from the custom address.
I do not understand. We have our mail administrator created 2 aliases that connect to the portal main email account.
1 - notification is sent using the portal main account
How to setup the environment to send the notification where it was first originated?
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