alias email addresses not being used to send notification

[Rycardo Eloi]

I need jira it service management to send notification using the alias where it was sent and not the main email.

Pleasae help

[Brant Schroeder]

Rycardo,

  Do you have aliases pointing to the atlassian email address or did you add a custom email address?   

If you are using an actual alias then the application has no way to know where it came from.  If you are using a custom address it should come from the custom address.

[Rycardo Eloi]

I do not understand. We have our mail administrator created 2 aliases that connect to the portal main email account.

Problem:

1 - notification is sent using the portal main account

Question:

How to setup the environment to send the notification where it was first originated?

Thanks

[Brant Schroeder]

An alias is not an actual email address thus nothing will be sent out from it.  You can have an Atlassian email account and a custom email address on your service desk.  I would suggest you setup the custom account and use that for all replys.